I've been having same issue since July. I have even contacted Aeria through the C/s option. their excuse is
Thank you for contacting us regarding the described issue. Please try connecting from another computer or another internet connection. Unfortunately, we have exhausted any more suggestions that usually help resolve similar issues. If the problem persists, please consider contacting a technical assistance professional. Feel free to let us know if you have further questions or concerns regarding this ticket. Have a great day! Best Regards, Team Aeria Ignite Track your ticket in real time: http://www.aeriagames.com/contact/ticket
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2013-07-16 18:16:59 Status changed from 'open' to 'resolved'
so basically they saying its your computer or your internet.........