How would you rate Aeria Games Service?

5 (Excellent)
6%29 Votes
4
7%33 Votes
3
13%60 Votes
2
12%56 Votes
1 (Poor)
61%279 Votes
Total Votes :: 457 Votes
Author Message

spacefire11

Rank 5.1
spacefire11
Joined
28 Nov 2009
Posts
10411
Location
Sweden
PostedJun 27, 2013 8:20 am
fawxy wrote:
GMPaladin wrote:


"The recent item mall changes in X game has led to community animosity due to the high cost of the items appealing to only the wealthiest members of community creating an environment that does not encourage new players and drives away average spenders and free players." is feedback.

   


Oh my god, what am I even reading right now? So, you're telling me that you (and potentially other higher-ups) know the EXACT REASON why you're currently sitting at a 75% disapproval rating, but refuse to do even the slightest thing about it?

I'm a purely AVA player, but I'm noticing a trend here: Pretty much EVERYONE from EVERY GAME has almost nothing but negative things to say about the service you are providing. I certainly hope that someone, somewhere in this company has the common sense to say "Hey, maybe WE'RE the problem!"  
↑↑↑↑↑

Aeria never do something bad wat u talkin about.
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Oberonu

Rank 3
Oberonu
Joined
02 Apr 2008
Posts
1162
Location
Yulee United States
PostedJun 27, 2013 8:55 am   Last edited by Oberonu on Jun 27, 2013 9:14 am. Edited 2 times in total
coduxs wrote:
I think this is the Worst Feedback Poll Aeria's ever done. All the problems are laid out, everyone votes 1. Would have to check Polling Records, but this looks like the largest 1 to 5 deficit.  


Nah, I think they've had a few worse than this. As funny as it is. I think that's why they're using Bizarro account instead of Superman account for the polls is that they expect bad results. But yeah, they've had a worse, by about 10-20 points, but only 1-2 times. Sucks to be only 300 votes. It seems a lot of players have given up on voicing their views since they feel it's never heeded unless large sums of money are involved.

How are ya coduxs? Long time no chat!

http://www.aeriagames.com/forums/en/viewtopic.php?p=1004012#1004012 <<good ratings

http://www.aeriagames.com/forums/en/viewtopic.php?p=8463135#8463135 <<best rating I've seen yet

http://www.aeriagames.com/forums/en/viewtopic.php?p=5691953#5691953 <<good ratings

http://www.aeriagames.com/forums/en/viewtopic.php?p=13204385#13204385 <<been around a year and 1 month since aeriaganes last saw such low poll numbers with more votes.

Is there a pattern? I think so, but will let others make their own conjectures. (btw, found when aeriagames was in the BBB and 10 ratings was poorly. They said they wanted at least 1k comments to celebrate peep's opinions. Can we get these polls to 1k+ ? You decide)

Killa_1112

Rank 5.1
Killa_1112
Joined
13 Aug 2008
Posts
10648
Location
United Kingdom
PostedJun 27, 2013 9:09 am
Oberonu wrote:
coduxs wrote:
I think this is the Worst Feedback Poll Aeria's ever done. All the problems are laid out, everyone votes 1. Would have to check Polling Records, but this looks like the largest 1 to 5 deficit.  


Nah, they've had a few worse than this. As funny as it is. I think that's why they're using Bizarro account instead of Superman account for the polls is that they expect bad results. But yeah, they've had a worse, by about 10-20 points, but only 1-2 times. Sucks to be only 300 votes. It seems a lot of players have given up on voicing their views since they feel it's never heeded unless large sums of money are involved.

How are ya coduxs? Long time no chat!

http://www.aeriagames.com/forums/en/viewtopic.php?p=1004012#1004012 <<good ratings

http://www.aeriagames.com/forums/en/viewtopic.php?p=8463135#8463135 <<best rating I've seen yet

http://www.aeriagames.com/forums/en/viewtopic.php?p=5691953#5691953 <<good ratings

http://www.aeriagames.com/forums/en/viewtopic.php?p=13204385#13204385 <<been around a year and 1 month since aeriaganes last saw such low poll numbers with more votes.  
dates kinda say it all...

- Courtesy of the Great Avyn

Lmao_

Rank 0
Joined
01 Apr 2013
Posts
38
Location
Netherlands
PostedJun 27, 2013 10:16 am
1 - My legit main got banned for 'Third Party Selling' . Late replies on tickets, horrible updates. SO BAD.

LedZepMan92

Rank 5
LedZepMan92
Joined
21 Sep 2007
Posts
4107
Location
Orlando, FL United States
PostedJun 27, 2013 10:30 am
To give credit where it's due, my account was restored very quickly after my ban appeal, and they explained that the ban was a mistake due to a security sweep that flagged my account. Kudos for the quick and professional response.

There's got to be a better way of maintaining security, though.

LedZepMan92

Rank 5
LedZepMan92
Joined
21 Sep 2007
Posts
4107
Location
Orlando, FL United States
PostedJun 27, 2013 11:12 am
Darkfeld wrote:
LedZepMan92 wrote:
To give credit where it's due, my account was restored very quickly after my ban appeal, and they explained that the ban was a mistake due to a security sweep that flagged my account. Kudos for the quick and professional response.

There's got to be a better way of maintaining security, though.  



What security?

Go talk to any of the many groups that make hacks for the games here. They will all say the same thing: the servers have:

1. No firewalls
2. No security (lol forum doesnt even support HMTL 5 or ssl/https after all)
3. Open relays.
4. And much more.


Its not hard to find these people just google "hacks for (insert name of AG game here)" go to any of the websites that come up and get on their forums. Its really that easy, and thats whats so ridiculous about this whole situation, its like they WANT hackers. The red carpet is rolled out for them 24/7.


Continued this on rants and raves related thread here:

http://www.aeriagames.com/forums/en/viewtopic.php?p=16594121#16594121  

It was AP-related, not game-related. Thanks for telling me things I already know, though.

Lmao_

Rank 0
Joined
01 Apr 2013
Posts
38
Location
Netherlands
PostedJun 27, 2013 11:16 am
LedZepMan92 wrote:
To give credit where it's due, my account was restored very quickly after my ban appeal, and they explained that the ban was a mistake due to a security sweep that flagged my account. Kudos for the quick and professional response.

There's got to be a better way of maintaining security, though.  


Well I posted evidence that proved the account was mine whole the time. I'm still banned for 3rd party selling though. That account means alot to me..

KimSeonHwa

Rank 0
Joined
09 May 2012
Posts
8
Location
United States
PostedJun 27, 2013 11:20 am

A.V.A.

Voted 1.

Timed weapons (I feel Aeria = profit > community members), hackers, frequent random server crashes & maintenance, and no payout received from events (I've played several "at least 2 hour" events and received nothing even after meeting the described criteria and sending tickets in).

Yes, I have spent AP before. Do I wish to further? Probably not if I can't even use it comfortably without being annoyed by hackers and random server shut downs.

Lmao_

Rank 0
Joined
01 Apr 2013
Posts
38
Location
Netherlands
PostedJun 27, 2013 11:23 am
200 '1' votes , keep it goin'!

CyberRion

Rank 4
Joined
06 Jan 2012
Posts
1934
Location
United Kingdom
PostedJun 27, 2013 11:31 am
LilianMcK wrote:
To all those looking for a negative vote, try to understand a vote for Poor is as low as you can get.

Therefore if you vote 1 this is a negative vote.

The real problem I have with aeria is they are insincere. They actually do not appreciate their true customers and are very immature with regard to how they treat customers.

I am not talking of at GM level though so much, just overall. and will say Medic one of Last Chaos GMs seems to make an effort to get back to the old days of in game community interaction.

Edited the rest as was rather harsh overall and really unfair of me. One should not tar all with the same brush and I did just that. I reacted and sometimes it is not good to type when angry.  


They literally destroyed AVA, am I supposed to give a 4 for that?

I am Snaes.
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