Author Message

Karyzma

Rank 0
Joined
27 Dec 2008
Posts
1
Location
Cincinnati United States
PostedJun 14, 2013 1:52 am

Lost characters

characters are gone after logging in
I logged in today about five minutes ago and I have been on the endorsed server and my level 24 punisher is gone. All of my characters are gone and I am being prompted to create a new arkana on each server.

Was this a planned roll back or did I do something wrong or what has happened. I love the game but I just don't see having to play a new arkana back to that level.
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Media.

Rank 0
Media.
Joined
13 Jun 2013
Posts
28
Location
United States
PostedJun 14, 2013 1:57 am
Try to send in a ticket, that's probably where you get the best answer to this question. http://www.aeriagames.com/contact/support

KingJesseee

Rank 0
Joined
29 Dec 2012
Posts
1
Location
Netherlands
PostedJun 14, 2013 9:32 am
I have the same problem here.

All my characters are gone.

skull12580

Rank 5.1
skull12580
Joined
24 Nov 2006
Posts
7209
Location
On the planet consumed by greed. United States
PostedJun 14, 2013 9:46 am
Try the following steps:

Missing Characters
If you are unable to find your characters first make sure you are not looking for characters from Alpha or Closed Beta phases as these have been wiped, as for missing Open Beta or later characters try the following.

1) Launch Scarlet Blade
2) Click Refresh when looking at the Server Screen
3) Right click the Server name and click Connect
4) Characters should appear at their correct levels

If you are still unable to find a character please send a ticket to the Contact Us.  

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