Author Message

QiaoYi

Rank 0
Joined
29 Apr 2013
Posts
5
Location
United Kingdom
PostedApr 30, 2013 1:01 pm

my account is blocked

Hi I haven't played in years and I'm trying to login to my account, and it says it's blocked when I try do a password recovery / forget password. Please can you help thanks
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skull12580

Rank 5.1
skull12580
Joined
24 Nov 2006
Posts
7213
Location
On the planet consumed by greed. United States
PostedApr 30, 2013 1:13 pm
Sometimes accounts that are not active for around 6 months are put on suspension for security reasons. File a Ban Appeal and it should be resolved soon.

QiaoYi

Rank 0
Joined
29 Apr 2013
Posts
5
Location
United Kingdom
PostedApr 30, 2013 4:26 pm
ok I've done that, and it they have unbanned my account aparantly. But when I go to forgotten password recovery, it says my account is blocked still...

skull12580

Rank 5.1
skull12580
Joined
24 Nov 2006
Posts
7213
Location
On the planet consumed by greed. United States
PostedApr 30, 2013 4:31 pm
It might take awhile. If it doesn't work within 24 hours, reply back to the ticket with the problem.

QiaoYi

Rank 0
Joined
29 Apr 2013
Posts
5
Location
United Kingdom
PostedApr 30, 2013 4:32 pm
ok ty

filipvarga

GameSage: DK Online
filipvarga
Joined
06 Dec 2008
Posts
2723
Location
Porec Croatia
PostedMay 01, 2013 1:45 am
You might want to check your e-mail too. Maybe you got a link to reset your password.

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iBambi

Rank 5
iBambi
Joined
05 Oct 2010
Posts
4849
Location
Whale hunting in Norway
PostedMay 01, 2013 2:14 am
filipvarga wrote:
You might want to check your e-mail too. Maybe you got a link to reset your password.  


They do send you an notice of service restoration, but the links in the e-mail is the same as if you clicked reset password here on the site. Which link you choose to click doesn't matter.

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