How would you rate Aeria Games Service?

5 (Excellent)
9%52 Votes
4
10%56 Votes
3
13%72 Votes
2
10%55 Votes
1 (Poor)
56%305 Votes
Total Votes :: 540 Votes
Author Message

Superman0X

GameMaster: USA
Superman0X
Joined
11 Jun 2007
Posts
12163
Location
San Jose United States
PostedApr 23, 2013 12:04 pm

Feedback Poll 04/23/13

We run this monthly, to see how we are progressing (if at all).

The topic is: How would you rate Aeria Games Service?

5 is considered the best rating.
1 is considered the worst rating.

You are free to decide on your own what exactly this means.
You are free to post here any details that you would like to share.
Please feel free to state whether you have seen any changes in the past 30 days, and what you think about them.

The overall score of this poll, as well as a summary of the comments posted will be given to management.

Note: Random AP rewards may be given to accounts that post comments.

---Additional Information---

We will be sending out email surveys again this month. We will be using survey monkey, and the email should look something like this:

Subject: Aeria Games Customer Survey
Body: Aeria Games is conducting a monthly survey, and your response would be appreciated. You're email was chosen because you have submitted a service request in the past 30 days.

Here is a link to the survey:
http://www.surveymonkey.com/s.aspx

This link is uniquely tied to this survey and your email address. Please do not forward this message.

Thanks for your participation!

Please note: If you do not wish to receive further emails from us, please click the link below, and you will be automatically removed from our mailing list.
http://www.surveymonkey.com/optout.aspx

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Formalitys

Rank 4
Formalitys
Joined
13 Feb 2012
Posts
1690
Location
United States
PostedApr 23, 2013 12:05 pm   Last edited by Formalitys on Apr 23, 2013 5:16 pm. Edited 3 times in total
For GunZ, I rated 1.


We've been informed that the devs are responsible for not implementing features , fixes to the bugs in the game, and essentially everything else. So how is it that the communication/relations between Aeria and our game's dev is so bad that we've only had 1 patch.

The Bad:


  • Only one patch in the 8+ months we've been here.
  • Over 60% of our sets are missing from ijji. How were these sets previously available for IOTD or tiered spenders in the past but not available in our item mall?
  • The IOTDs and Tiered Spenders have stopped for a while. If there's nothing to buy, who expects the devs to keep improving the game?
  • I have seen some very poor ticket responses lately. One time a player sent a ticket and it was answered in a completely unrelated manner.
  • FREE items that are extremely easy to get and level 1 starting weapons, are being sold in our item mall.
  • Major bugs are still present in our game and Agent Error is back.
  • Some threads are within the lines of the ToS and forum rules are being deleted/locked. I like how Aeria keeps tight rules on the forum but some things get over censored.
  • Our servers have been not been maintained well.



The Good:


  • GS are able to host events.
  • GM Versus hosts forum events.
  • GM OneShot is active in the shoutbox

Alastoreo

Rank 5
Alastoreo
Joined
13 Dec 2010
Posts
3847
Location
Singapore
PostedApr 23, 2013 12:06 pm
N/A

Shaiya has been unplayable for the past month.

BAM BAM my gingerbread went BOOMZ!

LedZepMan92

Rank 5
LedZepMan92
Joined
21 Sep 2007
Posts
4107
Location
Orlando, FL United States
PostedApr 23, 2013 12:12 pm
1.

What else would it be?

Killa_1112

Rank 5.1
Killa_1112
Joined
13 Aug 2008
Posts
10655
Location
United Kingdom
PostedApr 23, 2013 12:18 pm
LedZepMan92 wrote:
1.

What else would it be?  
^

Led, Question.

Why do you bother with this feedback poll anymore?

- Courtesy of the Great Avyn

CthulhuDawn9005

Rank 0
Joined
20 Apr 2013
Posts
18
Location
Canada
PostedApr 23, 2013 12:25 pm
We need a rating lower than 1, please.

AznMaggot

Rank 4
AznMaggot
Joined
25 Jun 2012
Posts
2528
Location
United States
PostedApr 23, 2013 12:35 pm
1. cuz Ava servers are down too much.

People keep complaining in the shoutbox. I can't even properly talk in the shoutbox :/

+ Wolfteam forums still got 2 attention dogs.

klaven25

Rank 3
klaven25
Joined
21 Dec 2009
Posts
1393
Location
Netherlands
PostedApr 23, 2013 12:38 pm
I've rated 3 which it's not well deserved.

DWO's last weekend event went well but the others weren't , such as non-weekend event and Campaign that was on an odd time.
That disturbed me and the other players that really wanted Showdowns and Campaign at the right time.

astobar67

Rank 1
astobar67
Joined
23 Feb 2013
Posts
318
Location
United States
PostedApr 23, 2013 12:40 pm
All your going to get from this is flamers.

greatdracco

Rank 1
Joined
16 Jul 2010
Posts
248
Location
Paraguay
PostedApr 23, 2013 12:41 pm
what i should post.. oh this the current situation of ts2 speak for it self
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