guys, it's only 7 am over where our gms are, so if you all could wait patientlly. Also, make not that since other people have tried changing their pw or uninstalling and reinstalling the game and it still doesn't work, the safe bet would be to do nothing til we get word from a gm.
Cuz srsly, can you imagine not only fixing a bug like this but also try to fix a bug like this and back track through everyone's own little touches of trying to fix it themselves at the crack of dawn? Xp pfft. talk about head ache.
At any rate, yes everyone is having this problem, no changing the pw doesn't help, and no uninstalling and reinstalling doesn't help either. so for the time being sit tight or go play something else.