I'm an ex-GunZ player, having started in 2006, and I absolutely loved the beta at Aeria, but I stopped playing immediately afterwards. Just from the comments and news I've heard of and seen, the game is just going downhill.
I've been playing Eden Eternal for just over a year now, and the ticket support is starting to feel hopeless. I *expect* to have to copy and paste my message two or more times to even get a response that doesn't ask for the information I've already provided, highlighted, quotation-marked, separated with tons of whitespace and individual labels about each piece of information, and often repeat this process, reworded, within the same ticket. It looks TERRIBLE when you can send in a ticket saying "I am reporting Player X on the server *Diamond*. Player X has done this and this, which has caused me, Mocarze, to..." with five screenshots and get a ticket response asking for my username and their username to clarify.
Players aren't getting warned nor banned, and gold selling and spamming is as rampant as ever. It takes an average of 10 reports for a player to get banned for something, even with perfect proof. The game has become a sort of playground, with bullies running around and the monitors on strike. I can handle myself decently, but it destroys the community, and I see friends and others quit because of the poor support.
So in conclusion, 1.