hello, I sent a ticket to aeria because I forgot 1 of my character passwords(I created all 5 possible and the one I forgot his pass is lv17 and I want to delete it to create another character) and this was the answer:
"Hello XXXX, Thank you for contacting Aeria Games Support. To assure us that this is the actual account holder for "XXXX", we will require the following information in order to help you any further:
1) Server(s) your character(s) are associated with
2) Name(s) of the character(s)
3) Items which the character(s) have equipped and in the inventory
4) Last 5 items purchased in Item Mall (including dates, times, and character(s))
5) The transaction #'s for the last 5 items purchased
6) The last time and zone your character(s) were logged in
7) The original and current email address associated with the account
The date the account was registered
9) The account name
10)Your IP address
Once we have this information we will be able to assist you further. Please feel free to contact us again should you have any further questions or concerns. Thank you, Team Eden Eternal"
WTF , is really all of this neccesary? especially 3), 4), 5), 6),
, 10), how im supposed to remember this stuff?!
Do they think im a machine or something O_o, theres stuff that is like impossible to remember.
Now im gonna send a ticket answering to like 4/10 of the points here because i dont remember the specific ones.
I think my forgotten character will remain in my acc locked forever :C farewell Q_Q