Even though that the issue at hand was out of "my" particular control, I sincerely apologize for the harassment that your friend had to endure.
However, I wish you and your friend to know that Aeria does not condone such acts of harassment. Also know that you do not need to deal with harassment put onto you or your friends. If you see anything like that occurring, take screenshots of the incident and send them in the form of a Game Support ticket
so that proper measures can be taken.
I agree with what Gahlo posted.
If you, your friend or anyone else feels like they're being harassed, take a screen shot and send in a ticket.
I know how it feels to be bullied and it isn't nice. The best thing you can do is support your friend and stand up for them. That's what friends are for right?
Just act within reason so that you or your friend(s) don't get in trouble.
GM/GS's are here to help but they can't always get to every problem on the server(s).
I hope you and your friend continue to play Eden Eternal. There are more friendly people on Eden than there are jerks c: . Feel free to add me in game too. HKisland
I play on the Sapphire server.