How would you rate Aeria Games Service?

5 (Excellent)
12%49 Votes
4
12%50 Votes
3
18%70 Votes
2
14%56 Votes
1 (Poor)
41%162 Votes
Total Votes :: 387 Votes
Author Message

beezubeezu

Rank 0
beezubeezu
Joined
19 Feb 2013
Posts
84
Location
Canada
PostedMar 02, 2013 11:34 am
GMPaladin wrote:
You should come check out Lime Odyssey's forums recently  

I wasn't really referring to just the forums if that's what you mean.
I bolded and italicized the word "recently" for emphasis. That just adds up against you. It's good that you posted all this information and generated the hype now, but you could've done it a lot sooner (ie: The recent display of effort doesn't really change my opinion. I'm sure any customer would feel the same). Activity can't just come and go. Either stick with a product or drop it if needed. I mentioned LO because it's the first one that popped in my mind, but there are similar issues with other games like SF (as a result of the game being somewhat abanded for the time being).

To me, it appears that LO is progressing very, very slowly.
I feel as though the rest of my post was ignored now.

Siviard wrote:

Me thinks you completely ignored all the posts in this thread. A significant majority of them all address poor staffing/decisions made by Aeria, not about the games themselves. It's one thing to say a game is bad due to lack of content, which Aeria has no control over; it's another thing to say the staff is terrible which Aeria has complete control over. The problem is, the same issues are constantly brought up over and over and over and over again in nothing is ever done to fix them. I mean, look at Shaiya and how long it took to finally make some forward progress, albeit very little forward progress.

And don't get me started on LO. Finally posted information for us, after ditching us for over 6 months. It's absolutely pitiful when the player base can get information faster and spread than the actual Aeria staff, which I don't even know if LO has any that are solely dedicated to it anymore.  

^ Good post.
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vampshartsub

Rank 0
Joined
16 May 2011
Posts
4
Location
United States
PostedMar 02, 2013 11:39 am

feedback poll

There is too much lag in Shaiya, and the shaiya website it takes me 10 minutes to log in due to a glitch. I know I am not the only one with this problem but when I put a ticket in their response was i need a new browser. Seriously ? that is your answer when there quite a few people with the same problem using a variety of browsers. I know two people that use Opera and google and they have had problems longer than I have.

minuzaki

Rank 4
Joined
08 Mar 2010
Posts
1620
Location
Hell. Denmark
PostedMar 02, 2013 11:51 am
Oh. Re-reading my post I forgot to address the professionalness of Aeria.


I'm not sure about any other games--but with Grand Fantasia, we had a GM who was so unprofessional, it was unbelievable. It was no secret that he helped out his "friends" probably leaked some information. He also banned one of my friends for going AFK at an event, (where in GF, GM's have the power to move people. I've seen it happen) and also banned one of my friends for "event trolling" all he said was that the event could have been a bit more organized and BAM got the banhammer.

Then there was another GM who lasted about a week. Go. Figure.

has moved to aeriagames.com/user/Ayvii

dxpoo

Rank 4
dxpoo
Joined
24 Aug 2009
Posts
1960
Location
sesame street United Kingdom
PostedMar 02, 2013 3:49 pm
Surely from these feedback polls it would show which games you should prioritize. DWO seems to be the most broken game as there have been major bugs for nearly 2 years yet no explanation has been given, 'some' other games complain about issues but the thing is they have population, DWO on the other hand has not and thats supposed to be a game with heavy amounts of population.

JP server - popular
CN server - popular
TW server - popular
ENG server - dead

when i say dead, i mean dead, probably just about 100 active players in each faction, or even less, the game is supposed to have AT LEAST 500 active players + in each faction.

All game modes are ruined due to people from around the world interfering, as aeria gaems being the publisher surely you advertise the game, which leads me to another question, why are you advertising a NA - EU based game to vietnam?

Siviard

Rank 3
Siviard
Joined
22 Mar 2010
Posts
1072
Location
United States
PostedMar 02, 2013 6:07 pm
Something I forgot to put in my previous review, but I'll put it here, is how the events are run. Now I'm not talking about in-game events, that's another thing all together and something I don't even want to touch, but things that are run outside of the game. The two most recent SB events reminded me as to why I despise such things. Let me address two issues that I have with these:

Issue 1: Reliance on Facebook. I know this will come to shock to many of you, but not everyone has nor wants a facebook account. It's sad that a company as big as Aeria has to rely on a third-party website to do such events. I know what people are going to say "But you can create an account to do it then never touch it again" but that doesn't address the key issue at hand. The issue is that having a Facebook account should not be required to participate in some events.

Issue 2: Mobile games. While I commend you for wanting to advertise these by holding events, using a game that is only available on one platform is one of the worst ideas I've ever heard of. Going off of my previous issue, not everyone has Apple products. I for one will never purchase one, but that's another thread. Looking at the SB thread regarding the CBT reward (the logic of this is another thing entirely) for playing Pirate Maidens is heavily negative due to most people owning Android OS devices, the most popular mobile OS in the world; I'll provide a citation on this if requested. I do not mind these kinds of events, just use some logic and use one that is available for all operating systems. It's not that difficult to use logic people.

Rating for non-game Events: 2/5.

GMPaladin

Aeria: Specialist
GMPaladin
Joined
23 Mar 2011
Posts
2603
Location
San Jose United States
PostedMar 02, 2013 6:24 pm
beezubeezu wrote:
I feel as though the rest of my post was ignored now.  


Sorry you got that impression, I'm just personally excited to be working on Lime Odyssey and bringing those gamers some fun adventures while we wait for Alpha so wanted to let everyone know we have not let LO drop. I (and many members of the staff) do take time to read these posts long before Superman0x reviews it himself and serves it up to the individual game teams. We generally don't actually respond here because this is a place for you the gamers to get stuff off your chest. So while I did read all of your post (and those of your fellows), the LO part in particular in your post just happened to apply directly to me and I felt the urge to reply.


Siviard wrote:
And don't get me started on LO. Finally posted information for us, after ditching us for over 6 months. It's absolutely pitiful when the player base can get information faster and spread than the actual Aeria staff, which I don't even know if LO has any that are solely dedicated to it anymore.  


This won't be happening again.

qawsar

Rank 5
qawsar
Joined
03 Apr 2007
Posts
3592
Location
NYC United States
PostedMar 02, 2013 6:37 pm
Siviard wrote:
And don't get me started on LO. Finally posted information for us, after ditching us for over 6 months. It's absolutely pitiful when the player base can get information faster and spread than the actual Aeria staff, which I don't even know if LO has any that are solely dedicated to it anymore.  


Solely dedicated player here (of the many that are still here) /o

I'd like to see what you would tell the community when there is literally nothing to say, especially when Aeria isn't allowed to until Cykan gave an A-OK.

I'm glad that we're getting hype and events now, but could you imagine this? A whole year or 2 of just hype and events? Wow would I get bored. So it makes sense for it to come now thanks to Paladin.

Gosh, you guys really need to do some research on how things work, sure it would be nice to hear something from Aeria, but really all we would here is "We're alive". If you stayed around the community at all, you'd clearly know that their still alive as GMNyago pops around a lot EVEN though he's assigned to EE for now.

That's dedication.

Siviard

Rank 3
Siviard
Joined
22 Mar 2010
Posts
1072
Location
United States
PostedMar 02, 2013 6:53 pm
How about a post that goes and thanks the players for their patience about lack of information or how about one that goes and states what the overseas development is. I highly doubt that's against anything, unless if foreign game companies have changed their policies since I left the hosting industry. Lack of information causes the community to basically cease caring and feel completely ignored. They finally give information after 6 months of silence and a reasonable person would be cautious to accept such information so readily, hence why I'm so critical on Aeria. I've talked with the people I know from the initial Alpha tests (roughly 40-60) and about 70% of them that have responded to anything I've sent to them have basically said "Who cares" regarding it.

MITSUNARI44

Rank 1
MITSUNARI44
Joined
26 Feb 2012
Posts
232
Location
Bazel Switzerland
PostedMar 02, 2013 7:17 pm
I Voted a 1 for Shaiya :

*Improvement :

1-Tickets time geting lower and lower, Nice Jobe !

2-Gm Event Finaly Revived !

3-Server More and More Stable .


*Things that Need to be Done :

1-Find a Solution to Stop Injected and Illegal items from Ruining the game Economy ..

2-PAL/PWL should be made treadable !

3-The Gape bewtwen AP and non AP buyer geting Biger and Biger with evry new contents [ Last one was Costumes ]

The 1 i Voted was for this Only and Unique Reason :

4-FIXE THE CLASSES IMBALANCE !!!!!!!!!

Oberonu

Rank 3
Oberonu
Joined
02 Apr 2008
Posts
1157
Location
Yulee United States
PostedMar 02, 2013 9:26 pm
I gave it a 4.

I know the gm and gs team try, although there's so much to get done.

The reason why it's not a 5 is because it seems almost every game aeriagames has is just repetition of others, with slight differences. Even the storylines are predictable and the games are predictable. Even some old and recent games have bugs, which should stay in betas and testing servers.

To get a 5, I supposed the best thing aeria could do is have a game I can truly get lost in. Something unique, fun, funny, keeps me on my toes, and much more. I want a game I can truly get lost in, not just copies of everything else that's been done. It seems an impossible goal, but I am sure aeria can do it.

The strategy games are easy, fps are predictable with too many hackers due to their lack of talent so resort to hacking (only way I can explain so many fps hackers are lack of talent, which is respectful way of saying it), rpg games along with most of the others are just copies of the same games which gets boring fast, a lot of bugs all around in released games, and much more. Do something or even make/find a game that enthralls a player and challenges them all around but makes it fun, funny, exciting, and more. Great customer service as long as you don't become like crappy EA and so much potential, but potential seems lost.....

Om nom nom nom! "You want me to give up? I've never learned how to. You do it first so that I know what it is, then I might consider it."
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