If it is telling you your account has been suspended or blocked, please send in a Ban Appeal
If it is telling you your account username and/or password is incorrect, please use the Recover Lost Account
option. If you use the Recover Lost Account option try to include as much information as possible, on top of the standard questions the form asks, such as:
- Your full name.
- Any email addresses that were attached to the account in the past.
- Country of origin the account was created in.
- Where you currently live.
- Character information. (i.e. Names of all the characters on the account along with the gear and levels.)
- What does the account name mean/stand for?
- Do you play at an internet cafe or other shared network?
To find out what your IP Address is, visit: http://www.whatismyip.com