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kei_whitfield

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kei_whitfield
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05 Feb 2013
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United States
PostedFeb 16, 2013 1:13 pm

Am I missing something?

question about Crystal release history
For the Valentine Chronicle event I was checking my Crystal Release History and on one of the pages (Page 2 for me) it shows one set on 12/15 at 1:35 that I got a Power Crystal lvl 1 which I DID get. Underneath it it shows that I got a Lachryma rare Immortal card (12/14 at 00:12) yet when I checked my Immortal Allies I couldn't find the card. I also checked my Hall of Immortals too in case I accidentally sold/sacrificed it. It did not show up there either. Did I not actually get this card? Or did it somehow fail to be sent to me? Hope I was descriptive enough, I don't know how to get screenshots to post. Any help would be appreciated. Thanks.
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sdsdssdsds

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PostedFeb 16, 2013 1:20 pm

Re: Am I missing something?

question about Crystal release history
kei_whitfield wrote:
For the Valentine Chronicle event I was checking my Crystal Release History and on one of the pages (Page 2 for me) it shows one set on 12/15 at 1:35 that I got a Power Crystal lvl 1 which I DID get. Underneath it it shows that I got a Lachryma rare Immortal card (12/14 at 00:12) yet when I checked my Immortal Allies I couldn't find the card. I also checked my Hall of Immortals too in case I accidentally sold/sacrificed it. It did not show up there either. Did I not actually get this card? Or did it somehow fail to be sent to me? Hope I was descriptive enough, I don't know how to get screenshots to post. Any help would be appreciated. Thanks.  


Is there a way you can screenshot via your iphone/ipod/android

here for iphone/ipod/ipad http://graphicssoft.about.com/od/screencapture/qt/screen-shot-ipod-iphone.htm

Android: Here are some options or there are different ways elsewhere http://www.makeuseof.com/tag/6-ways-to-take-screenshots-on-android/

After that you can upload those pics on imageshack, photobucket or elsewhere and then paste the direct links to them in this thread.

kei_whitfield

Rank 0
kei_whitfield
Joined
05 Feb 2013
Posts
6
Location
United States
PostedFeb 16, 2013 11:50 pm
Ah, thank you that helped. Here's a photo of the received card with the time and date. Also photos of my current immortal cards. Let me know if you need anything else. Thank you for the help.

Photo of Received:
http://i776.photobucket.com/albums/yy43/Kei_Whitfield/IMG_0088.jpg

Photos of Immortals:
http://i776.photobucket.com/albums/yy43/Kei_Whitfield/IMG_0084.jpg
http://i776.photobucket.com/albums/yy43/Kei_Whitfield/IMG_0085.jpg
http://i776.photobucket.com/albums/yy43/Kei_Whitfield/IMG_0086.jpg
http://i776.photobucket.com/albums/yy43/Kei_Whitfield/IMG_0087.jpg

Fairner

Rank 2
Fairner
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14 Aug 2008
Posts
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Location
Beautiful City with HORRIBLE air United States
PostedFeb 17, 2013 2:34 am
I've heard of this issue in game and it could be instead of the correct Immortal you received another OR that there was none sent to your Gift Box. Best thing to do is send in a ticket reporting it.

Send to: mobilehelp@aeriagames.com
Include:
- Issue
- Which game (Immortalis)
- Screen shots
- In game name and invite code (Can be located through Profile, it is the letters/number in parentheses next to your name)

A reply should come in at latest 1-2 business days. Sorry for the inconvenience.

kei_whitfield

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kei_whitfield
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PostedFeb 17, 2013 11:27 am
Will do, thank you for the help it's much appreciated.

Icewulf_Prime

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Icewulf_Prime
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PostedFeb 17, 2013 4:51 pm
Same issue. Will do as advised. Thanks!

kei_whitfield

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kei_whitfield
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Location
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PostedFeb 18, 2013 5:33 pm
I sent an email to the address you posted, how long should I expect for a reply?

Fairner

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Fairner
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Location
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PostedFeb 18, 2013 5:46 pm
1-2 business days, also I saw in game someone posted that sometimes they do not reply to the ticket but do send you the missing Immortal.
So if neither of those happens send me a PM and I can poke a GM to see if they received the ticket.

kei_whitfield

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kei_whitfield
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Location
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PostedFeb 18, 2013 5:53 pm
I just received the card, thank you very much for the help! Very Happy

Fairner

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Fairner
Joined
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Posts
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Location
Beautiful City with HORRIBLE air United States
PostedFeb 18, 2013 5:57 pm
No problem, have a good week.

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