It has come to our attention that recently players have been able to create a password with only 7 characters. A 7 character password fails the security requirements for some games and as such does not allow users to log into these games.
We have corrected the issue that allowed for these shorter passwords, but there may still be players with shorter passwords. These players may have issues logging into our games.
If you experience a problem logging into a game, please try changing your password to something 8 characters in length. Then log out of the portal, and back in. This should help if the issue was caused by your password.
We have confirmed that this problem exists for Shaiya and Dynasty Warriors Online, but it may also exist for other games. 8 Characters is a standard minimum.