Yes, just do what ramsis said...and also as I said on the other post...
If you really bought the AP's for the 1st Time and bought some item, you should get it in 24 Hours, but since you didn't receive it in 24 hours make sure you send a ticket.
1. Go here
Promotion Reward Redemption
A.V.A. In English
*The server you play on*
5. Character Name:
*Your In-Game name*
6. Promotion Link (Just copy the following link and paste it on this part of the ticket): http://ava.aeriagames.com/itemmall/item/122603/new-welcome-package
*On this category, make sure you type an additional info, including The date and time
you bought the AP's and any additional information you think Aeria should know*
NOTE: YOU CAN SEE WHEN DID YOU BOUGHT AP'S HERE!
I hope this helps and hope that you guys Receives the items.