Thank you for contacting us regarding this issue.
We apologize for the inconvenience and frustration this has caused you.
The following is a list of possible fixes which may help address the
issue you are experiencing. Please find the ones you haven't done yet
and execute them to troubleshoot the problem:
Make sure your system meets the minimum requirements.
Update your OS with all current patches, here:
Update your DirectX to the latest version, here:
Update your drivers to the latest version.
(Location dependent on your hardware)
Do a complete uninstall of your game. If you have problems with the
uninstall, delete the directories, and use something to clean up the
Re-Start your machine.
Defrag your hard drive
Download the latest client ONLY *FROM THE AERIA SITE*
Re-install the game. Log in, patch, play.
This will help you obtain the best experience possible.
If this issue still persists after performing all of the above steps,
please reply to this ticket and we will be glad to further assist you.