Hi,

I can safely say I am one of your best reporters of hacking users of GunZ: The Duel. However, lately I haven't been reporting much. That's because I can't seem to send in any files anymore; there's always a delivery failure, containing the error "Message too big". I even tried minimizing the e-mails to a single file and practically no text, but it was still no good.

Here's my method; I send in a ticket and reply to the automatic response I get, attaching the mails in that reply. This, because I can't attach any files via the aeriagames.com ticket.

Kindly provide me with other methods of reporting, or fix this one. There are a few bastards on gunz I've seen for too long now.


Rik

bump

First off, thanks for helping GunZ out by reporting. Second, have you tried reporting with another email just for test reasons? Like with an alt account, report a hacker from there and use that email. I think I may have had this problem only one time(not sure) but I think it was because I attached too many replay files to the email.

-Try uploading to external file-hosting site like Rapidshare or Sendspace, etc. Give Aeria the link if the replay cannot be sent in an email

-Alternatively, take 10 minutes to host a youtube vide and send them the link

The issue has yet to receive its solution. Bump.

Youtube is not an option. I have 20 tapes by now containing about 25 hackers. It would take several hours uploading everything. Also, using a different E-mail does not help.

I avoid file-hosting sites because they are the source of many a virus. I asked Aeria's Help Desk if I could E-mail them copying the original ticket number, while using a different address. They replied with nonsense that had nothing to do with the issue (not the automatic reply). Not an unknown scene to the public I'm sure.


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You could combine the replays into one video and shrink the video size using Handbrake then upload that. I've shrunk videos several hundred megabytes down to less than 100, and ~1gb files down to ~100-150mb.

Are the hackers dealt with? I remember reporting hackers on ijji and would still see them around months later.

Sounds like I'd have to use several programs unrelated to gunz only to report the users. I hardly play the game anymore, I don't see why I would go to such extends to purge the game of its hackers. Aeria needs to resolve the darn issue themselves so I can just mail them.

Even ijji dealt with hacker to some extend. I would see hackers 2 years after my reporting them to my annoyance. Ha, I remember CWing two hackers who could never kill me. We drawed 50 rounds at least, until they gave up with the excuse that I was hacking!

Aeria seems more determined to ban hackers. At least their help desk doesn't take 2 weeks to reply, albeit a very unfitting reply at times (addressing you by someone else's account name for instance).