Still no luck.

KiLLaHxGoRiLLaH wrote:

Still no luck.

KiLLaHxGoRiLLaH did you send a ticket after it did not work?

gmhazmat wrote:

If the above doesn't work, please send an email to mobilehelp@aeriagames.com so we can look into it further. Thanks!

Please include the following information:
Your Immortalis username
Your Ignite account name
Details of the issue you are experiencing

Ticket sent with all info on the 29th. Still waiting for a response.

I actually bought stuff on the account I'm stuck on. To be honest, I've played this account long enough that I don't even want to go back to my other account. I just wish my brother would be able to play on his Ipad.

Also, I would like to add that the 'Restore Access to your Soulbinder' method does not work. If anybody was able to use this method to gain access to their account again, it would be nice to know because I've tried it several times. Even going as far as logging out of both devices, uninstalling the App on both devices, resetting both devices to factory default, waiting till the reset at Midnight PST, and trying it. Still nothing.

And I have yet to receive a response to the E-Mail I've sent in on Jan 29th.

KiLLaHxGoRiLLaH wrote:

Also, I would like to add that the 'Restore Access to your Soulbinder' method does not work. If anybody was able to use this method to gain access to their account again, it would be nice to know because I've tried it several times. Even going as far as logging out of both devices, uninstalling the App on both devices, resetting both devices to factory default, waiting till the reset at Midnight PST, and trying it. Still nothing. And I have yet to receive a response to the E-Mail I've sent in on Jan 29th.

Not sure if the same thing was implemented on Immortalis because from MP this is what it shows

1)Open this screen on your old device and tap the "Generate Transfer Code" button below

2)Open this screen on your new device and tap "Enter Transfer Code" You will need to enter the exact code on your new device

3) The account on your old device will be transferred to your new device

4)If you experience any trouble or are unable to access the original device use the link given to contact support

Do you have similar options like this when you try? I wouldn't know since I cant access immortalis on android

@Seven HEY YOU!! :3
Sadly Immortalis doesn't have that option yet.

@KiLLaHxGoRiLLaH
When I did not see a response after January 31st on this thread I thought 'awesome account restored!'
But since the 29th a waaaay to long to wait for a reply for a ticket.

I sent you a PM (private message)--please read and reply!
Let's get this resolved and over

I got the same issue now. How to resolve this problem?

zhou_kai010 wrote:

I got the same issue now. How to resolve this problem?

Please go back to the first page and scroll to GMHazmat's reply.