Take a look at this thread. It is comprised of a list of programs that will help you play the game and get ingame if you are having issues.
The program I would recommend for you is CCleaner. This program deletes internet cache as well as cleans registry files.
You should also take a look at Game Booster. It it will shut down excess programs which may be interfering with the game.
Hope that helps.
Also, if the above does not work, than submit a ticket at www.aeriagames.com/contact