First, bans are NOT supposed to be discussed in the forum
. Regardless if you are the one banned or somebody else. The place where they are supposed to be discussed is at THIS
page. Please do not spam the forum with questions regarding your ban. Please do not use the forum to request that your bans be appealed. This is not only against the rules, but it is also ineffective, since GM can't address such an issue unless it is presented in a ticket.
If you are banned, you should have received an email that explains the situation, or at least confirm that you are banned. If you did not, it could be a temporary ban, or it could be something else, such as an error. HERE
is a list of all Wolf Team related offenses and the corresponding bans, and HERE
is a list of general Aeria rules. *NOTE* Permanent means that the account would be banned forever, not that it can't be appealed, and not that it was deleted. Also, these bans usually relate to the in-game portion of the account, while the forum-based portion may remain active.
Filing a Ban Appeal:
When filing for a ban appeal, please provide your account name, your email address, the game you play, the server you play in (for example Wolf Team EN, Channel 2 (US PaciWest)), your character name (your IGN), the subject for the ban appeal, and a message explaining the situation, along with any other important information. Do not submit any information which is false, and do not submit multiple ban appeals before a response is sent to your email. Check for spelling errors before submitting the information, since spelling your account name or IGN incorrectly will make it difficult or impossible for the ban appeal process to transpire. If you are asked for your IP address, you can find it HERE
. If a period longer than the standard 72 hour deadline passes, you should then try again or contact a Game Sage directly via a PM, again, not by posting “GS/GM please help me!!! My account was banned!!!” You are allowed to file another ban appeal, if your previous one hadn't been replied to after a 72 hour period, or if new evidence has come to light since your last ban appeal. For which purpose, a reply to the original ban appeal would be the best course of action.
By submitting a ban appeal, it will put you in direct contact with a GM, who should respond to your ban appeal within a 72 hour period (probably sooner than later).
However, there are cases of tickets taking longer than that, so do not be alarmed if your ticket takes a little more time. They will send an email to the e-mail address you gave them (which can also be viewed HERE
), and they will either restore your account, provide you with an explanation of why your account was banned, or explain something which is another common mistake: That your account is not banned, and you were just having trouble logging in to the game.
Ban Appeal Approach:
There are a lot of basic etiquette policies which aren't followed correctly in ban appeals. First, be completely and totally honest, and volunteer related information before being asked, when possible. Do not threaten Aeria or GM, do not discuss or complain about unrelated topics, and get straight to the point as quickly as possible. Provide clear, easily understood, unaltered, RECENT (evidence expires after a few months), solid, and REAL evidence when available, as with all other Contact Us tickets. Do NOT demand the account back, threaten to rage quit, or complain about how much AP you spent. Just be forthcoming, calm, collected, and address the issue head-on. If you were banned unjustly, you and Aeria should be able to confirm as much. If you were banned justly, take responsibility for your actions and stop any such offenses in the future, which is your best hope for being unbanned (and a private apology wouldn't hurt either).
I will say this once again, bans are NOT meant to be talked about on the forum or in the Shoutbox. ALL threads relating to bans will be closed by a GM or Forum GS.
(In addition to ban appeals)
Before filing a ticket, you should try to find a solution to most issues on your own, technical issues in particular. You can find related topics with the SEARCH
function. Additionally, most forums have stickied topics near the top of the page which are the most informative topics on problem solving.
Contact Us is for serious issues. Sending inappropriate content/threats/spam/harassing tickets will result in your tickets being disregarded, and possibly more serious repercussions. Submitting fake or modified evidence will result in the same fate.
Game Support is for the majority of in-game and forum-based problems, including reporting hackers/glitchers/etc., reporting missed promotions, redeeming rewards, and similar issues. To do so, select the corresponding subcategory, select the corresponding game (*NOTE* Wolf Team is available in multiple languages. Example: EN = English, DE = German, RU = Russian, FR = French, IT = Italian, PL = Polish, etc.), type in the server of the event (if you are reporting multiple players, type in your most common server, and if you are reporting a forum-based problem, just type 'Forum'), type in your in-game-name, type in a link to the post/order number/screenshot/video/thread(s), type in a subject relating to your issue, and any personal message you would like to add to explain the situation, check the 'send me a copy' box to receive an e-mail copy of your ticket, and click 'Send e-mail' to send the ticket.
Billsing issues relate to any and all AP-based problems. Additionally, accounts may be put on hold regarding a number of AP-related reasons, such as security issues or payment problems. Don't be alarmed, as this is not a ban, and can usually be resolved easily through the following process. Select the issue from the button list, select the payment method in question, input the transaction/order number related to that payment which should be found HERE
This is for business-related proposals ONLY. This is not for AP transactions or anything related to game play.
Recently, Aeria has undergone a few changes regarding security. ALL players were required to change their passwords. Because many people did not change their passwords when instructed, Aeria is now introducing the option to use your e-mail address to log in, along with the standard forum name. However, if players are not able to log in with either of these options, they can send a ticket HERE
, likewise if they can't access their account for most standard reasons. Also, players can reset their password HERE
Trouble Creating an Account:
If you are having issues while trying to create an account, you can send a ticket here (without needing to log in of course).
Here you can find and track previous tickets, including ticket number, content, replies, and status. Tickets are NOT to be publicized. Contact information is meant for nobody except you, GM, and possibly GS, and should not be posted on the forums or displayed.
GS are NOT required to drop everything and solve every problem personally. While we try to fix most issues on our own, the best course of action for players to take is to file a ticket if they find a hacker/glitcher/scammer/ etc. Additionally, if a player is being harassed and then responds in kind, their argument will usually become void. Warnings from GS to stop an action are NOT on their own harassment. We are here to maintain peace and order and if we feel your actions are violating such establishment, we have every right to warn you to stop, a warning you would be wise to take to heart. If a GS advises you to send a ticket regarding an issue, then that's the best policy. Additionally, you CANNOT blame a GS for only telling you to send a ticket. We do not exist to fix EVERY single issue between players, and are free to choose to abstain from getting directly involved in any issue. If we feel that our involvement would worsen a situation, we don't have to say a single word if we so choose, and NOBODY has the right to question that decision. Moreover, while we try to listen to as many players as possible, and address as many concerns as we can, we are players too, and if you are trying to abuse us, exploit or deceive us, we can deem your argument invalid, and we have every right to block you or possibly report you if you are causing an unacceptable amount of strife.