NOTE: comments concern Eden Eternal, as I'm not playing the other games.
Communication is getting better. Notice of maintenance and patches a little further in advance might be nice, but I suppose you might not always know when you'll be getting them. Perhaps notice of maintenance/downtime on the launcher would be a good idea instead of just letting the game tell us it can't connect.
Thank you for bringing back the Early Bird Boosts this month. Some of us (GWJ shout out) only really get a chance to play in the morning since we work or have school all day.
I'm seeing more GS online too, which is encouraging.
Lastly, I'm sure it's a constant battle, but you have got to do something about the gold sellers on channel 1. Weekends it looks like a little more effort has gone in to purge them (mid Sat last couple weeks I didn't see them too much) but general feeling is that effort to disable their accounts/IPs is not being very fruitful.
Overall, I'm not unhappy, but I think there's room to change a 3 into a 4 without even involving the devs.