Just today I was un-suspended from 12Sky2, and I can't find my Email address for the account that was un-suspended. I sent a ticket, [Request Tracker (RT) #9039331], but I don't know how to track this thing. I've been waiting, and I'm just so aggravated, I want to play -.-
Check the updated status to see what the ticket means
A ticket status marked UNOPENED means that the ticket is waiting in line with other tickets. It has not yet been seen by a Game Master and nothing has yet been done to it. As soon as anything has been done to the ticket from either party (player or GM), the status will change to OPENED.
A ticket status marked OPENED means that some action has taken place with the actual ticket. This does not means that something has been done about your ISSUE. Essentially an OPENED status means that your ticket is in a specific Game Master's "in-box" and will be handled by the Game Master.
A ticket status marked HOLD-AERIA means that a Game Master has reviewed your issue and determined that more research is needed and they cannot immediately resolve your issue.
A ticket status marked HOLD-CUSTOMER refers to the TICKET itself, not the issue within the ticket. Hold-Customer means that the GM team has responded from our end and "the ball" is now in your court. If the problem you had has been fully completed then no further action on your part is required. If you still need help or the Game Master requested more information then the ticket will stay Hold-Customer until you reply. Once you reply, the ticket status will change back to opened and be placed back into the GM's "in-box". Hold-Customer status does not mean that issue has been fixed, it is simply the term used in our internal tracking system.
All quoted from this thread. http://www.aeriagames.com/forums/en/viewtopic.php?t=1130799