An exact Reply given by "Team Aeria"
When your submitting your RT to redeem your "Silk Fabrics" make sure you include all the following info posted in the reply below..
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In order to process your request, we require the
following information.
1. A URL link to the promotion (if applicable)
2. The date of which you made your purchases
3. A screenshot of your purchase history ( please us this link:
http://12-sky2.aeriagames.com/itemmall/cart/purchase-history )
It is important that you provide ALL of the above fields. By supplying
us with this information we will be able to investigate the matter in an
efficient manner. Thank you for your patience.
Regards,
Team Aeria