The Shaiya team (Both Aeria and Nexon) are aware of issues going on in the community where illegitimate items are making their way into the economy. This can happen through fraudulent purchases or through other means.
Please protect yourself! Make sure you are trading with trusted sources. If a deal is too good to be true, you probably can't trust it (Such as unreleased or incredibly rare items).
These illegitimate items will be removed from the game; users receiving illegitimate items will be investigated and actions will be taken accordingly with the account, which may include a permanent ban. We will not be refunding any gold or items spent on these illegitimate items. There will be no exceptions granted to any account.
Our teams are working on both temporary and permanent solutions for this issue.
We appreciate your patience in this matter.