it takes a few days for your first time buyer package to arrive.
and if you did spend the AP while the tier was still active but it did not give you credit for the spending, then you need to send in a contact us
the picture you have shown above is your ap buying history, not your ap usage history.
did you spend all the AP on the game the tier is for?
if your game is Grand Fanstasia, you would need to spend the 1,999 AP in Grand Fantasia to get both tier 1 and tier 2 in the Grand Fantasia tiered spender.
same with first time buyers package. you would need to spend the AP in the game you want the package.