Its really weird, we have tried multiple simple things like reinstalling which we did twice but it still didn't stop. She says its fine on the menu before she logs into the game so we tried making a new account but that didn't work either. She has also tried rebooting but that didn't seem to work either. Me and my other friend have been playing the game for awhile now whilst she hasn't been able to play, we made a guild and everything and she plans on joining but this doesn't seem possible with this problem always happening. Her parents put an admin account on her computer for some reason and put restrictions on her account, could this be part of the problem? Please help we really want to play the game together.