gheo11 wrote:

GMMokona wrote: We are aware of the following issues that took place after the 11/12 Maintenance: Item Duplicates in the Archive Were Not Sent to the Item Mall - If you have this issue, please fill out the form located here: https://docs.google.com/spreadsheet/viewform?formkey=dFNhZ2JieWpWR2ZVMVNtWWs1Q0JGYmc6MQ UPDATE: All duplicate items should have been mailed to players, and are bound to characters on the Ponchee server. Items in the Auction House Were Not Mailed Back to You - If you have this issue, please fill out the form located here: https://docs.google.com/a/aeriagames.com/spreadsheet/viewform?formkey=dDNmVUtjbWlfMlliOGdTVDh5NGg1akE6MQ UPDATE: All Auction House items that were listed while the server merge was happening should have been mailed to you. Mailbox Mail or Items Missing (NOT ITEMS FROM THE AUCTION HOUSE) - If you have this issue, please fill out the form located here: https://docs.google.com/spreadsheet/viewform?formkey=dHF2T2F4Q09jMm94RHhLczBndnh3X3c6MQ UPDATE: All mail now should be in your mailbox -- we believe that the missing mail issue was temporary and caused by lag after the server merge. Missing Character - If you have this issue, please fill out the form located here: https://docs.google.com/a/aeriagames.com/spreadsheet/viewform?formkey=dHFvTFU0T0E4aVdqZjBsUVF6Uk9vOUE6MQ UPDATE: Regarding the missing characters issue: we've found that in most cases, the "missing characters" were found on another account belonging to the same person. Please check ALL your accounts before assuming that your character is missing and filling out this form. If you are concerned about a character level 10 or under being deleted, please check this post   Why my items are not still given back even i fill up the info???

yea im still waiting on mine too.. i lost alot of stuff. soo lame but i doubt GM's even gonna give anything back. they just love getting money but not caring about people losing stuff.

Is there anything I can do with the duplicate legacy? have it crated back up maybe??

Also is there anything that can be done about the duplicate bound items? I'm having a hard time trying to find where to put them.. Not too hip on just dropping them either..

i need help , i submit my problem already but still no solution from it , need help grandfantasia . i having a hard time with it. my legacy armor :darkstalker and also 2000 gold missing

soulcreeper87 wrote:

i need help , i submit my problem already but still no solution from it , need help grandfantasia . i having a hard time with it. my legacy armor :darkstalker and also 2000 gold missing

You should send this in an RT, not here on forums. Send an RT at Contact Us on the Aeria Games site.

I have a missing character, but not sure if it is due to this issue. Can i still fill in that form?

when i try to log and select channel i get the message "Your connection to the server failed (6)."

kayos683 wrote:

when i try to log and select channel i get the message "Your connection to the server failed (6)."

Well did you just try earlier? Because there's a maintenance

pureair wrote:

I have a missing character, but not sure if it is due to this issue. Can i still fill in that form?

If it happened recently, This could help you.

Zetsunai wrote:

kayos683 wrote: when i try to log and select channel i get the message "Your connection to the server failed (6)."   Well did you just try earlier? Because there's a maintenance

just tried again, works now.

Zetsunai wrote:

kayos683 wrote: when i try to log and select channel i get the message "Your connection to the server failed (6)."   Well did you just try earlier? Because there's a maintenance

If you are trying to log in now We are having weekly Maintenance.