Author Message

hartison

Rank 0
Joined
18 Jul 2012
Posts
3
Location
United States
PostedNov 06, 2012 3:35 pm

my data is gone

my crystal saga data is gone. what happen???
Advertisement

shaneration

Rank 1
shaneration
Joined
06 Nov 2009
Posts
200
Location
Oxford United Kingdom
PostedNov 06, 2012 4:35 pm
Please check that you are loggin into the correct server your account is on
if that fails and you cannot find your data.
You will need to send a ticket to aeria via link below and explain your problem please alllow 24-48 hours for a response.

Contact Us

Bluered1822

Rank 2
Bluered1822
Joined
18 Jul 2012
Posts
759
Location
Georgia United States
PostedNov 07, 2012 9:22 am
what was ur lvl

sdsdssdsds

Rank 3
Joined
12 Jul 2012
Posts
1317
Location
Bay Area CA United States
PostedNov 07, 2012 10:14 am
Bluered1822 wrote:
what was ur lvl  



Yep we would need to know this. I've heard from other people that if the account was level 20 and under the data "could" have been deleted. Not sure if that is entirely true though.

toxictrauma01

Rank 3
toxictrauma01
Joined
05 Jan 2010
Posts
969
Location
Retired United States
PostedNov 08, 2012 2:32 am
GM_Hadouken wrote:
For a better gaming experience, our systems will automatically delete the following characters:

1. Level 7 and under characters that have been offline for more than 6 days.
2. Level 20 and under characters that have been offline for more than two weeks (14 days).
3. Characters above Level 20 won’t be deleted.

If you are a VIP member or if you have Crystal in your inventory, your character will not be deleted.  

^ The following is from this post: http://www.aeriagames.com/forums/en/viewtopic.php?t=1570059


If you were:
1. Level 7 and under characters that have been offline for more than 6 days.
or
2. Level 20 and under characters that have been offline for more than two weeks (14 days).

That is most likely why your 'data' (if your referring to your character and such, if you are not referring to your character, please send me a private message and ill help you to the best of my ability) is missing.

If not, send in an RT here: http://www.aeriagames.com/contact/support
Explaining the situation in full detail. Replies to your ticket could take anywhere from 24-48 hours, usually less then 24 hours.

If you have sent a ticket in and are confused about the Ticket Statuses, please click here: http://www.aeriagames.com/forums/en/viewtopic.php?t=1738011

GMtk421

GameMaster: USA
GMtk421
Joined
23 Jul 2012
Posts
737
Location
United States
PostedNov 09, 2012 5:51 pm
Also remember that Crystal Saga is not exclusive to the Aeria Platform

hartison

Rank 0
Joined
18 Jul 2012
Posts
3
Location
United States
PostedNov 20, 2012 2:54 pm
toxictrauma01 wrote:
GM_Hadouken wrote:
For a better gaming experience, our systems will automatically delete the following characters:

1. Level 7 and under characters that have been offline for more than 6 days.
2. Level 20 and under characters that have been offline for more than two weeks (14 days).
3. Characters above Level 20 won’t be deleted.

If you are a VIP member or if you have Crystal in your inventory, your character will not be deleted.  

^ The following is from this post: http://www.aeriagames.com/forums/en/viewtopic.php?t=1570059


If you were:
1. Level 7 and under characters that have been offline for more than 6 days.
or
2. Level 20 and under characters that have been offline for more than two weeks (14 days).

That is most likely why your 'data' (if your referring to your character and such, if you are not referring to your character, please send me a private message and ill help you to the best of my ability) is missing.

If not, send in an RT here: http://www.aeriagames.com/contact/support
Explaining the situation in full detail. Replies to your ticket could take anywhere from 24-48 hours, usually less then 24 hours.

If you have sent a ticket in and are confused about the Ticket Statuses, please click here: http://www.aeriagames.com/forums/en/viewtopic.php?t=1738011  
i know i was at lvl 20

hartison

Rank 0
Joined
18 Jul 2012
Posts
3
Location
United States
PostedNov 20, 2012 2:57 pm
well i know i was playing CS befor it was chaneged

toxictrauma01

Rank 3
toxictrauma01
Joined
05 Jan 2010
Posts
969
Location
Retired United States
PostedNov 20, 2012 4:48 pm
Are you sure you are on the right game? There are multiple hosts for Crystal Saga, such as R2games, koramgame and more.
Display posts from previous:   Sort by: