Author Message

JennaLeverton10

Rank 0
Joined
23 Jul 2012
Posts
1
Location
LONDON United Kingdom
PostedNov 17, 2012 12:22 pm

Hey Aeria My account is hacked!!!!!!!!!!!!!!!!

(*Some_day*) Amir729465
Please guys Help me Help me Help me My account (*Some_Day*) Amir729465 is hacked how can i get it back!!!!!!!!!!!!! please please please Give me the chance to get it back i wanna cry soon please!
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iBambi

Rank 5
iBambi
Joined
05 Oct 2010
Posts
4849
Location
Whale hunting in Norway
PostedNov 17, 2012 12:33 pm
Send in an RT here. Make sure to explain the situation properly and also include as much as the following information as possible~

1) Your full name
2) The email attached to the account
3) An alternate email we may attach to the account (please make sure you have access to this email and it is NOT currently attached to any Aeria account)
4) Your IP address (WAN IP ADDRESS)
5) The Last time you logged onto the account
6) Character information (names of all the characters on the account along with the gear and levels)
7) Where you live
8) Any AP transactions you made with the account
9) The name of the account in question
10) What does the account name mean/ stand for?
11) Country of origin this account was created in.

If you can provide enough information to prove the account is yours, they will help you recover it. As for reporting, I'm not 100% sure so I'll leave it for someone with more knowledge to answer. I hope your issue will be resolved smoothly, good luck!
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