This tends to fix it for most people:
1) Turn off Ignite
2) Go to your control panel and go to "add/remove programs" (Type appwiz.cpl in the search box on Windows Vista or newer systems)
3) Find Akamai Netsession and delete any version of it that shows up)
4) Go to C:\ProgramData\Aeria Games\Ignite and delete the Data folder (the ProgramData directory is hidden, so you will need to turn on hidden files and folders to get there)
5) Restart Ignite
If you are still experiencing difficulties, please submit a ticket
and we will further assist you.