Wow, Aeria Games is worse than IJJI. Thought some things will be improved but the customer service is twice as bad.
I received an auto-mated answer from their "Support Team" which has nothing to do with my situation at all!
If you having an issue with your password, username, or login, you can initiate
a reset request to the email on the account, by going here:
You may enter EITHER the username OR the email. The response will allow you to
log in directly, and then you can personalize your password. All passwords must
have uppercase, lowercase, and a number. Once you have done this, you should be
able to log in to the web site, the forums or any of our games. Remember,
passwords are case sensitive. If you are having issues recieving the password
reset emails, or the registration emails, you may need to put us on your
whitelist. You can find the details of how to do this here:
If you have never activated your account, you can request that the activation
email be resent. If that does not work (after trying the whitelist) you can
change to a different email adress. You can do that by going here: