You really need to buy the AP's and not getting them from the Free Sponsors.
If you really brought the AP's for the 1st Time and brought some item, you should get it in 24 Hours, but if for any reason you don't receive it in 24 hours make sure you send a ticket.
Go here: http://www.aeriagames.com/contact/support
Subcategory: Promotion Reward Redemption
Game: A.V.A. In English
Server: *The server you play on*
Character Name: *Your In-Game name*
Promotion Link: http://ava.aeriagames.com/itemmall/item/122603/new-welcome-package
Subject: Welcome Package!
Message: *On this category, make sure you type an additional info, including The date and time
you brought the AP's and any additional information you think Aeria should know*
I hope this helps and hope that you can Receive the items.