You really need to buy the AP's and not getting them from the Free Sponsors.
If you really brought the AP's for the 1st Time and brought some item, you should get it in 24 Hours, but if for any reason you don't receive it in 24 hours make sure you send a ticket.
How?
1. Go here:
http://www.aeriagames.com/contact/support
2. Subcategory: Promotion Reward Redemption
3. Game: A.V.A. In English
4. Server: *The server you play on*
5. Character Name: *Your In-Game name*
6. Promotion Link:
http://ava.aeriagames.com/itemmall/item/122603/new-welcome-package
7. Subject: Welcome Package!
8. Message: *On this category, make sure you type an additional info, including
The date and time you brought the AP's and any additional information you think Aeria should know*
I hope this helps and hope that you can Receive the items.
Good Luck.