Author Message

phys.X

Rank 0
Joined
31 Oct 2012
Posts
12
Location
United States
PostedNov 05, 2012 6:17 pm

Haven't Recieved Purchased AP RT#

So a GS told me to post here, purchased AP 4 days ago, never received it it's saying Error or sometimes -1 next to my AP, Put in a ticket #8656611 got a response back about 2-3 days ago saying that everything looked good on Aeria's end and that i should receive my AP in about 15 minutes and to reply back if it didn't. It never did and my AP is still showing Error/-1 I replied back that same day and still havent gotten an answer or fixed AP :\.

Ticket# 8656611
Paypal Transaction #07R76602AK9528718

thanks in advance for your help
Advertisement

TheNinjaKitten

Rank 5
TheNinjaKitten
Joined
28 May 2011
Posts
4136
Location
United States
PostedNov 05, 2012 7:56 pm
Ello. ^-^ It takes 2-5 days to get a response from Billing, and once you reply to a ticket it bumps it back down to the bottom of the queue as if you're sending a new ticket. I'm also 99% sure the Billing department doesn't work on the weekends.
How long has it been since you replied to the ticket?

faely

Rank 4
faely
Joined
13 Oct 2008
Posts
2187
Location
oregon United States
PostedNov 05, 2012 10:31 pm

Re: Haven't Recieved Purchased AP RT#

phys.X wrote:
So a GS told me to post here, purchased AP 4 days ago, never received it it's saying Error or sometimes -1 next to my AP, Put in a ticket #8656611 got a response back about 2-3 days ago saying that everything looked good on Aeria's end and that i should receive my AP in about 15 minutes and to reply back if it didn't. It never did and my AP is still showing Error/-1 I replied back that same day and still havent gotten an answer or fixed AP :\.

Ticket# 8656611
Paypal Transaction #07R76602AK9528718

thanks in advance for your help  


You should have received a response already. I will pass this along to a GM when they get in in the morning.

phys.X

Rank 0
Joined
31 Oct 2012
Posts
12
Location
United States
PostedNov 05, 2012 11:11 pm

Re: Haven't Recieved Purchased AP RT#

faely wrote:
phys.X wrote:
So a GS told me to post here, purchased AP 4 days ago, never received it it's saying Error or sometimes -1 next to my AP, Put in a ticket #8656611 got a response back about 2-3 days ago saying that everything looked good on Aeria's end and that i should receive my AP in about 15 minutes and to reply back if it didn't. It never did and my AP is still showing Error/-1 I replied back that same day and still havent gotten an answer or fixed AP :\.

Ticket# 8656611
Paypal Transaction #07R76602AK9528718

thanks in advance for your help  


You should have received a response already. I will pass this along to a GM when they get in in the morning.  


thanks very much

phys.X

Rank 0
Joined
31 Oct 2012
Posts
12
Location
United States
PostedNov 06, 2012 4:56 pm
nvm received my AP. thanks to all.
Display posts from previous:   Sort by: