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iDerz

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iDerz
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PostedOct 23, 2012 7:18 pm   Last edited by iDerz on Nov 05, 2012 5:26 pm. Edited 1 time in total

[Guide] What are "GMs" and "PMs"?

This may also include a few other details.
Link back: Tinyurl.com/How2bGMPM
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iDerz

Rank 3
iDerz
Joined
11 May 2012
Posts
964
Location
United States
PostedOct 23, 2012 7:29 pm   Last edited by iDerz on Oct 25, 2012 7:15 pm. Edited 4 times in total

You guys have been wondering what is a Game Master or sometimes known as "GM" by people who have played games from Aeriagames. So what exactly does a Game Master do? How do they get the position? What powers do they have and how can you become one if you feel you have the skill to be one? Find out more below!


Job Description

The Job Description of a Game Master is as followed, per the Job information PDF Here:

  • Interact with the customer via online written communication;
  • Address and resolve customer/player issues via Ticket System, Forums, or In Game;
  • Monitor and moderate forums;
  • Provide community support and working with volunteers;
  • Provide support for promotions (forum postings and item payouts)
  • Test and document bugs;
  • Draft and outline possible game enhancements and features
  • Address and resolve customer/player issues
  • Develop and maintain customer/player relations
  • Investigate and document complex issues with regard to bugs, game exploits, trade and other
    potential issues;
  • Distinguish for the team and other departments between high and low priority items, focusing on areas yielding the greatest return, and make sound determinations based on what requires a "sense of
    urgency";
  • Document and communicate game/technical/investigation issues to technical staff;
  • Document and communicate in-game community satisfaction, revenue stream, and revenue-building opportunities to production;
  • Organize and run events for the community of players;
  • Provide input on content driven events, updates, and future enhancements;
  • Monitor game servers to ensure stability and fair game play.


Qualifications
You can find these details in the document Here. Just scroll down to the second page and read the qualifications there.

One big qualification to becoming a Game Master is you must move to the city or location where Aeriagames Entertainment has opened up the job. This means if you want to work as a Game Master for the U.S., you must move to California.


So how exactly do you become one?

When hiring begins, typically Superman0X will annonce this in the General Announcements which easy access to this can be seen right below the Shoutbox on the forums. Once there is an announcement or if you go to the link here and click on your location, you can start applying for this area if that job is available or hiring at the time. Please keeping in mind the main qualification other than the ones that are equally important that you must move to the location where the job is.

iDerz

Rank 3
iDerz
Joined
11 May 2012
Posts
964
Location
United States
PostedOct 23, 2012 7:29 pm

You guys have been wondering what is a Product Manager or sometimes known as "PM" by people who have played games from Aeriagames. So what exactly does a Product Managers do? How do they get the position? What powers do they have and how can you become one if you feel you have the skill to be one? Find out more below!


Job Description

The Job Description of a Product Manger is as followed, per the Job information PDF Here(This is from the German side however):


  • Provide strategic direction for the product, social marketing, and community management
  • Define quarterly sales strategy and plan promotions to maximize virtual goods revenue
  • Establish partnerships and negotiate deals with local marketing partners
  • Lead a 3-5 person team of customer support specialists
  • Manage cross-functional project teams to drive growth and profitability
  • Manage the customer facing website, online shop and community properties
  • Cooperate with internal engineering teams to design new promotion formats and improve monetization tools
  • Analyze game metrics to identify opportunities for optimizing performance, incl. conversion, retention, churn, customer lifetime value
  • Manage game content and development roadmap, oversee translations and QA
  • Define requirements and manage relationship with external development partners
  • Monitor competitive landscape, industry web sites, and surveys
  • Tirelessly promote and champion your product in a high growth environment.


I did ask a Product Manager here for some of the core responsibilities so here you go!
 
"Evaluate a multitude of new game products every month for their revenue potential; provide high quality feedback to the Biz Dev team

Review, quality check and create suggestions on cross-advertising channel products with corresponding client products; coordinate maintenance advertisements across teams
Analyse game metrics, including but not limited to retention, life-time value, ARPU, sales and CUU in order to create business cases for further growth push or product cancellation

Create and coordinate either developer events of support team events and manage execution across partners and internal teams

Forecast and plan out revenue every month; report potential risks to Browser Producer
Analyze and present high level strategies + objectives for these games on a quarterly basis to the senior management team"  


Qualifications
You can find these details in the document Here(This is the German area specifically). Just scroll down to the second page and read the qualifications there.

One big qualification to becoming a Product Manager is you must move to the city or location where Aeriagames Entertainment has opened up the job. This means if you want to work as a Product Manager for the U.S., you must move to California.


So how exactly do you become one?

When hiring begins, typically Superman0X will annonce this in the General Announcements which easy access to this can be seen right below the Shoutbox on the forums. Once there is an announcement or if you go to the link here and click on your location, you can start applying for this area if that job is available or hiring at the time. Please keeping in mind the main qualification other than the ones that are equally important that you must move to the location where the job is.


So how is a PM different than a GM?

Just take a look at the qualifications and some of the core responsibilities and you'll see a difference between them.
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