Anyone having trouble with Ignite itself:
Please try the following steps to see if it resolves your issue:
1) Turn off Ignite
2) Go to your control panel and go to "add/remove programs" (Type appwiz.cpl in the search box on Windows Vista or newer systems)
3) Find Akamai Netsession and delete any version of it that shows up)
4) Go to C:\ProgramData\Aeria Games\Ignite and delete the Data folder (the ProgramData directory is hidden, so you will need to turn on hidden files and folders to get there)
5) Restart Ignite
If this does not work please let us know
here