Well I rated Aeria at a 1. Particularly because of the customer service base.
Eden Eternal is the first game I have played and from the time I signed-up I loved and love it. For me and expected of a free-to-play game so I heard, the limited variation in graphic design from say lv.20 maps to lv.60 maps I do not mind.
The Product manager, Tactics, and now Spyra I think are wonderful as you get the feeling that they care about the player base. Tiered Spender, crystal altar, and promotions generally get backlash in higher levels as we have all seen the items before or we eagerly are awaiting new content/items. However its understandable as in, these promotions are not only for one sole server, its for both.
The issues I encounter are:
- since Lv.55 cap, it feels like the GM presence or customer support for higher leveled players is not as it was back then. GM presence in game only happens on the few events that are hosted in-game and not as much as it could be.
-customer service or responsiveness to player inquiries. When players have issues with the content, for example the new dungeon set-up, it would be nice if the GMs would address the issue and respond to the feedback and what the players are saying/commenting on. If the new dungeon system could not be changed, it would be nice to state that or update us promptly on the situation. Rather than, "All feedback is welcome if constructive, etc", it would be nice to be informed of what is being done or what cannot be done.
-having players informed more on the game they play. This goes to what happens during backup as mentioned or progress on issues rather than it never being addressed or being given a generic, vague answer from a ticket in return.
I can say that the other day when the GMs were present in Territory wars, it felt like they were participating and interacting with the player base (low-high level). Kudos to them for that move. But its just one little step.
Its a F2P game and yes there have been staff changes that have hampered the service of Aeria, however the player base judging from the feedback poll and speaking for my own self, doesn't feel that customer service or interaction from staff is up to par.
Just my opinion o/