How would you rate Aeria Games Service?

5 (Excellent)
13%43 Votes
4
20%63 Votes
3
17%53 Votes
2
9%30 Votes
1 (Poor)
39%121 Votes
Total Votes :: 310 Votes
Author Message

wtf7

Rank 3
wtf7
Joined
28 Jun 2009
Posts
1367
Location
Belgium
PostedAug 31, 2012 1:03 pm
pz.e wrote:
horrible staff
horrible company
don't know what they're doing
unprofessional
list goes on and on  


Untrue.

But the amount of hackers is to damm High !

~~ Since 2009 ~~
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Panderp.

Rank 4
Panderp.
Joined
27 Apr 2012
Posts
2796
Location
The Moon Brazil
PostedAug 31, 2012 1:35 pm
DWO recently got a huge patch (new scenario). 1 week later from the update, there are still no patch notes, leaving it up to the players to discover what was added. Correct me if I'm wrong, but I believe patches come with patch notes?

This is why I don't play DWO

Backlash22

Rank 3
Backlash22
Joined
08 Jul 2007
Posts
1415
Location
Less laggy than you Canada
PostedAug 31, 2012 1:49 pm
Dynasty Warriors Online...

Lack of IP restrictions as The far eastern Hemisphere countries have excessive lag which degrades the experience for the players from America and Europe to the status of Unplayable.

2 This month.

Rednal29

Rank 0
Rednal29
Joined
19 Jun 2012
Posts
154
Location
United States
PostedAug 31, 2012 5:30 pm

Self-Improvement

Monthly Review and Advice
Hmm... looking through this thread, it seems like I'm hearing a lot of complaints about gameplay issues, things I believe are mainly dealt with by the game's programmers, rather than Aeria specifically.

In my own experience, which I'll admit is limited to a fairly small part of Aeria, I've found the Game Sages and Game Mods to be friendly and helpful. In particular, GMPizza's held some fun events in Eden Eternal, and I've seen him doing things like accepting player duels and taking players for rides (in the Alpaca Gathering event from a bit back). Thus, my overall impression of Aeria itself, outside of all gameplay issues, is generally positive.

However, it looks like some aspects of the community are experiencing persistent issues with the games they're playing. While I know it's difficult for you to hurry some things, may I suggest working to expand your communication with players when it comes to games? This should have a relatively low cost, even in employee work hours, but may significantly improve your image. Please allow me to elaborate.

When I say that I think you should communicate with your players more, what I mean is that you should more frequently post updates and commentary on issues. Just as an example, I know a lot of people are waiting for Lime Odyssey... so, instead of a long time with no word, you could give semi-frequent smaller updates, along the lines of things like "All NPCs now have their dialogue fully programmed into the game" or "Such-and-such region has been fully tested for Aeria's release and is now considered finished". You could also do this between things like bugfix updates; when a particular bugfix is done (but not actually in the game yet), you can add a post to the appropriate game's site explaining the fix and that it'll be included in the next update of the game. By doing this, I think it will help to convince players that problems are being taken seriously (and actually fixed), and that the things they're waiting on are actually progressing.

I can't think of many ways more likely to annoy players than to make them feel like they aren't being listened to, and by the same token, making them feel that their concerns are being taken into account will probably make them a lot happier. And, like I said, this would require minimal additional effort to actually do; just have somebody who talks with your companies more and then tells the rest of us what's being done. I really do think it would help your company's image.

dxfatty

Rank 1
dxfatty
Joined
31 Aug 2009
Posts
260
Location
United States
PostedAug 31, 2012 5:37 pm

Re: Self-Improvement

Monthly Review and Advice
Rednal29 wrote:
Hmm... looking through this thread, it seems like I'm hearing a lot of complaints about gameplay issues, things I believe are mainly dealt with by the game's programmers, rather than Aeria specifically.

In my own experience, which I'll admit is limited to a fairly small part of Aeria, I've found the Game Sages and Game Mods to be friendly and helpful. In particular, GMPizza's held some fun events in Eden Eternal, and I've seen him doing things like accepting player duels and taking players for rides (in the Alpaca Gathering event from a bit back). Thus, my overall impression of Aeria itself, outside of all gameplay issues, is generally positive.

However, it looks like some aspects of the community are experiencing persistent issues with the games they're playing. While I know it's difficult for you to hurry some things, may I suggest working to expand your communication with players when it comes to games? This should have a relatively low cost, even in employee work hours, but may significantly improve your image. Please allow me to elaborate.

When I say that I think you should communicate with your players more, what I mean is that you should more frequently post updates and commentary on issues. Just as an example, I know a lot of people are waiting for Lime Odyssey... so, instead of a long time with no word, you could give semi-frequent smaller updates, along the lines of things like "All NPCs now have their dialogue fully programmed into the game" or "Such-and-such region has been fully tested for Aeria's release and is now considered finished". You could also do this between things like bugfix updates; when a particular bugfix is done (but not actually in the game yet), you can add a post to the appropriate game's site explaining the fix and that it'll be included in the next update of the game. By doing this, I think it will help to convince players that problems are being taken seriously (and actually fixed), and that the things they're waiting on are actually progressing.

I can't think of many ways more likely to annoy players than to make them feel like they aren't being listened to, and by the same token, making them feel that their concerns are being taken into account will probably make them a lot happier. And, like I said, this would require minimal additional effort to actually do; just have somebody who talks with your companies more and then tells the rest of us what's being done. I really do think it would help your company's image.  


most hate is towards aeria because the way they manage things is stupid,

some games have bad relation ships with the developers due to stupid acts aeria does,
also the way aeria manages their GMs, giving them 5-7 games to EACH GM, even GMs hate it as much as players.

Aerias item mall also sucks, with no attempt to try and improve it.
They bring a game and then shut it down BEFORE IT GOES INTO OPEN BETA????? seriously???

its not entirely the game developers fault, its aeria most of the time also.

Rednal29

Rank 0
Rednal29
Joined
19 Jun 2012
Posts
154
Location
United States
PostedAug 31, 2012 5:54 pm
TL;DR of this post: Constructive Criticism helps more than Complaining.


Hmm... Well, I don't pay too much attention outside of where I'm normally at, but I do understand that other people may have had different experiences or interpreted similar experiences in different ways. What one person thinks is a reasonable time for a Ticket to be answered may be far too long for somebody else, for example. I'm trying to keep in mind how perception may play into it.

For these "stupid acts", would you mind giving some specifics? Please avoid simply blaming Aeria, too; I think it's more constructive to state what happened, why you feel it was the wrong thing to do, and how they could have done it differently. Don't forget the cost/profit thing, either. Most companies want to make money, so if you can reasonably demonstrate that they're likely to have more sales or something, I think they'll listen.

I don't know enough about the GM's workload or their feelings on it to have any real opinion, though on general principle I'd agree that if anyone has too much of a workload, it would probably be best to hire more support or find ways to simplify things. A good balance of cost and efficiency is usually best; too far either way makes things worse for everyone.

For the Item Mall... um... I've had no problems with it myself, and it hasn't bothered me much, though I am a bit puzzled as to the fact that EE, at the very least, has two of them. I also disapprove of chance-based Real Money purchases (I prefer to directly buy the items I want), but my simple response there is to not buy what I don't actually want. Vote with my wallet, as it were.

...Though I'm totally one of the people who'd rather the Free Loot Box go back to the Item Mall, and not in Ignite. XD; I just... have no need for that program. I don't even understand why it's there.

As for shutting down a game before it goes into Open Beta... which game are you referring to, exactly? If it's a complete cancellation, then they may have decided that the game simply wasn't going to be profitable for them, in which case I can understand cutting it. If it's simply "Down For Now" until the Open Beta while they work to fix things, well... see my above commentary about talking to players more and telling them what's being done.

Don't forget, it may also have been out of Aeria's hands. The developers may have insisted on a total shutdown, for example, until the Open Beta was up (or decided they couldn't spare the resources to support Aeria's version, or any of a number of other reasons). I'm not saying that nobody made a bad choice here, I'm... saying that I don't personally know enough about what they did, and why, to make a fair judgement.

To be sure, persistent complaints mean that Aeria's probably doing something wrong, and I won't deny that. My goal, as a player, is to suggest things that would be cost-effective fixes, since I'd much rather see needed changes made instead of being endlessly frustrated that things aren't how I'd like them to be. My end goal, after all, is to have fun playing the games they run. That's why I'm here. If I'm not having fun, I'll leave.

dxfatty

Rank 1
dxfatty
Joined
31 Aug 2009
Posts
260
Location
United States
PostedAug 31, 2012 6:04 pm
Rednal29 wrote:
TL;DR of this post: Constructive Criticism helps more than Complaining.


Hmm... Well, I don't pay too much attention outside of where I'm normally at, but I do understand that other people may have had different experiences or interpreted similar experiences in different ways. What one person thinks is a reasonable time for a Ticket to be answered may be far too long for somebody else, for example. I'm trying to keep in mind how perception may play into it.

For these "stupid acts", would you mind giving some specifics? Please avoid simply blaming Aeria, too; I think it's more constructive to state what happened, why you feel it was the wrong thing to do, and how they could have done it differently. Don't forget the cost/profit thing, either. Most companies want to make money, so if you can reasonably demonstrate that they're likely to have more sales or something, I think they'll listen.

I don't know enough about the GM's workload or their feelings on it to have any real opinion, though on general principle I'd agree that if anyone has too much of a workload, it would probably be best to hire more support or find ways to simplify things. A good balance of cost and efficiency is usually best; too far either way makes things worse for everyone.

For the Item Mall... um... I've had no problems with it myself, and it hasn't bothered me much, though I am a bit puzzled as to the fact that EE, at the very least, has two of them. I also disapprove of chance-based Real Money purchases (I prefer to directly buy the items I want), but my simple response there is to not buy what I don't actually want. Vote with my wallet, as it were.

...Though I'm totally one of the people who'd rather the Free Loot Box go back to the Item Mall, and not in Ignite. XD; I just... have no need for that program. I don't even understand why it's there.

As for shutting down a game before it goes into Open Beta... which game are you referring to, exactly? If it's a complete cancellation, then they may have decided that the game simply wasn't going to be profitable for them, in which case I can understand cutting it. If it's simply "Down For Now" until the Open Beta while they work to fix things, well... see my above commentary about talking to players more and telling them what's being done.

Don't forget, it may also have been out of Aeria's hands. The developers may have insisted on a total shutdown, for example, until the Open Beta was up (or decided they couldn't spare the resources to support Aeria's version, or any of a number of other reasons). I'm not saying that nobody made a bad choice here, I'm... saying that I don't personally know enough about what they did, and why, to make a fair judgement.

To be sure, persistent complaints mean that Aeria's probably doing something wrong, and I won't deny that. My goal, as a player, is to suggest things that would be cost-effective fixes, since I'd much rather see needed changes made instead of being endlessly frustrated that things aren't how I'd like them to be. My end goal, after all, is to have fun playing the games they run. That's why I'm here. If I'm not having fun, I'll leave.  


specific? i was told aeria demnaded a full refund on a game due to a bug (crash) and then got kicked out and laughed at, pretty much the relation ship between koei and aeria seems bad considering they are barely fixing bugs or even bothering by the looks of it, and the community got the words "blame koei"

item mall thing? Well, with certain games in this case dynasty warriors online, the way the item mall works is rubbish, and the game apparently depends on it to hand out certain things, so people have items on hold until the item mall is fixed.

Open beta thing, i have no idea what was going on in the background, but it was months and months maybe even a year of a wait to play that game (realm of the titans) they apparently were trying to do so much to the game but didnt even release it, very random.

Also now that i think about it, does anyone remember aerias new gun game? quantom conflict, it was in alpha and never made it into CB or even an announcement of the game, forums were deleted and never heard of again.

One of the main problem, is that aeria have lack of control over the games they buy, for example dynasty warriors online, the developers apparently love to advertise the game to Vietnam, Indonesia and all other foreign countries, leaving the playerbase with laggy unplayable games, and to top it off allot of bugs, new players can barely survive in it due to the low playerbase.

billdoor

Rank 5.1
billdoor
Joined
05 Aug 2008
Posts
6435
Location
Foldereid Norway
PostedAug 31, 2012 6:14 pm
Congratulations on a 48 % 'significantly less than average' vote, Aeria. Seen with a Shaiya eye, it is well deserved.

As for feedback to put it right...I think I will withhold mine for now. You never listened to me or your Shaiya GS team anyway. You never ask those players closest to you for feedback or insight but go straight to the AP spenders and favor them through the simple fact that they are the ones paying to keep the game running. For some reason, that messes up your player retention rate something fierce. Go figure. The community got what was wrong over three years ago. You guys still have not. And it is not like you have not been given AMPLE feedback that could have helped you set things right. No point giving you any more, at least not here on the feedback polls. Their utility obviously amount to nothing.

SeasonsEnd/MadManMoon/Uigeadail - retired from Shaiya as of May 10th 2014.

georgiokg

Rank 0
georgiokg
Joined
29 Jan 2011
Posts
102
Location
Greece
PostedSep 04, 2012 4:14 am
I vote 1 for Last Chaos.

Terrible service for me last week.That was really unexpected.Really bad.Sorry.Not helpful at all and they were very ignorants as well.

Quitted. Permanently. Have Fun.
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