If you are already familiar with the basic rules below, use these links to get specific information on our services!

GM Item/Gear Redemption
GM Enchantments
GM Max OJs
GM Lapis Linking
GM Lapis Extraction
GM Character Revival
GM Broken Item Recovery
Trinity Transfer Token Redemption  

1) GM Services may take up to ten (10) business days to be completed
- Your ticket will receive an automatic response to confirm that we have received your ticket. It will then be placed on "Stalled" status and will be answered in the order received.
- Do NOT reply to your ticket during this time. This will reopen your ticket and cause you to be placed at the end of the line.
- Do NOT create multiple tickets requesting the same service. Your items may be incorrectly serviced and this will lead to even longer wait times while we fix it.

2) GM Services may be requested for ONE item per ticket.
- You may request multiple services of the same type for the same item. For example, you can request 3 GM Enchantments on the same item in one ticket.
- You may NOT request multiple services of different types for an item. For example, you can NOT request a GM Enchantment, a GM Max OJ, and a GM Link in the same ticket.
- If the GM Service can be "split" between multiple items, you must submit a separate ticket specifically for the split services.

3) All placeholder items and all gear to be modified must be placed in the first slots of the warehouse.
- Your items should be organized HORIZONTALLY across the top line of the first page of your warehouse.
- Some placeholder items may need to be left in the Bank. If removed, they cannot be placed in the warehouse. If this occurs, please inform us which character has the item in its inventory.
 

Current Placeholder Items
Promotions Forum  

1. Subcategory - Choose "Promotion Reward Redemption
2. Account Name - This will automatically be filled with the currently logged in account. Make sure it is the account with the necessary promotion items!
3. Game - Choose "Shaiya in English." There are other regions, but our servers are in the English region.
4. Server - Choose the server where your promotional items should be delivered or where your GM Service items are currently stored.
5. Character Name - Choose the character which should receive the service or where your service items are currently stored.
6. Promotion Link - Input a link to the forum thread describing the promotion.
7. Date, Time, and Timezone - These are automatically filled. You do NOT need to change them.
8. Subject & Message - These are filled out according to the specific service you are requesting  

Subject: GM Item/Gear Redemption

Message:

Placeholder Item Name: (Type the EXACT name of the placeholder item)
Placeholder Item Location: (Should be either Bank or First Slot of Warehouse. If you removed a placeholder from the bank and cannot place it in your warehouse, tell us which character has the placeholder in it's inventory.)
Requested Item/Gear Name: (Type the EXACT name of the requested item)
Additional Information: (Optional; list any further information that is relevant to the particular promotion such as Lapis Links, Stat choices, etc.)  

Number "2" - GM Enchant +1 Max [10], Minimum [6]  

The bolded part is the placeholder name. This helps you identify the item in game.

The GM Enchant +1 is the number of enchantment levels that the placeholder can increase when redeemed. Most placeholders provide a +1, but others may provide more!

The Max [10] and Minimum [6] are the enchantment limits of the placeholder.

The Maximum limit indicates how high the enchantment level on the gear can be after the enchant. In other words, if your item is already at enchantment level [10], you can't use a number "2" placeholder since its maximum limit is [10]. GM enchantments cannot exceed [17] if it is level 30 or below, or [20] if it is level 31 or above. This rule ONLY applies to GM Enchantments. In-game enchantments can go up to [20] regardless of level.

The Minimum limit indicates how high the enchantment level on the gear must already be when applying the GM enchant. In other words, if your item is only at enchantment level [5], you cannot use a number "2" placeholder since its minimum limit is [6]. If no minimum limit is specified, then the gear must be enchanted to at least [1] to apply the placeholder.

Other Enchantment Terminology

No Minimum - This is used on the number "22" and "25" placeholders. This simply means that the item does not need to be enchanted to [1] to redeem the service. You can use this placeholder to increase the enchant level from [0].

Auto [5] - This is used on the number "22" placeholder. It sets the enchantment level on the gear to [5] regardless of its current enchantment. It does NOT add +5. For example, if your gear was at [0],[1],[2],[3], or [4], this placeholder would change the enchantment to [5].

Split Enchantments - This is used on the letter "Y" placeholder. Normally you can use the "Y" to add +3 to a piece of gear; however, you can also "split" the bonus between up to three pieces of gear. Note that when using this placeholder a separate ticket must be made with ONLY this placeholder and the gears to be enchanted.  

Subject: GM Enchantments

Message:

Gear Name: (Type the EXACT name of the gear receiving the enchantment service)
Gear Level: (Type the minimum required level to equip the gear on your character)
Current Enchantment Level: (Type the current enchantment level of the gear)
Placeholders to be used: (List all the placeholders you wish to use on this item)
Desired Enchantment Level: (Type what the enchantment level should be once completed)
Confirmation the items are in the first slots of your warehouse:(Yes/No)  

OJ Stat: The orange colored stats that can be found on various pieces of equipment within Shaiya! These bonus stats are randomly generated on items and can be changed through the use of a Recreation Rune or a GM Max OJ Stat.

Max OJ Stat: An OJ Stat that has achieved the highest possible value for a given piece of equipment. For more information, please see the rules below.

GM Max OJ Stat: A Max OJ Stat that was generated by a GM. These are gained through placeholder items that are available from the various promotions we run!

Rolled Max OJ Stat: A Max OJ Stat that was generated either when the item was dropped or that was acquired through the use of a Recreation Rune.

Non-Stackable GM Max OJ Stat: A type of max OJ stat that is applied by GMs. If an item already has one or more Rolled Max OJ Stats on it, you CAN apply this to it. If an item already has one or more other types of GM Max OJ Stats (either Non-Stackable or 2x Stackable), you CANNOT apply this to it. The current placeholder for this is the Perfume of Mimo.

2x Stackable GM Max OJ Stat: A type of max OJ stat that is applied by GMs. If an item already has one or more Rolled Max OJ Stats on it, you CAN apply this to it. If an item already has one other type of GM Max OJ Stats (either Non-Stackable or 2x Stackable), you CAN apply this to it. The current placeholder for this is the Purple/Second Letter A.

3x Stackable GM Max OJ Stat: A type of max OJ stat that is applied by GMs. If an item already has one or more Rolled Max OJ Stats on it, you CAN apply this to it. If an item already has one or more other types of GM Max OJ Stats (either Non-Stackable, 2x Stackable or
3x Stackable GM Max OJ Stat), you CAN apply this to it. The current placeholder for this is the Mileage 5000  

1. GM Max OJ stats (both Non-Stackable and 2x Stackable) cannot be redeemed to add stats to an item! They can ONLY increase an existing stat or replace an existing stat!

2. A GM Max OJ stat placeholder (Non-Stackable,2x Stackable and 3x Stackable GM Max OJ Stat) can be redeemed to either increase an existing OJ stat to its maximum value or replace an existing OJ stat with another stat at its maximum value. These values depend on the level and type of the item that the GM Max OJ Stat is being applied to. Please see the following chart for details regarding what the max stats are.

Equipment Max OJ Stats

Accessory Max OJ Stats

GM Max OJ for level 70-72 accessories is +30.

3. Weapons cannot have HP, MP or SP added to them.

4. A Non-Stackable GM Max OJ stat cannot be applied to an item that already has a GM Max OJ stat applied to it! If you are attempting to apply it to an item that has a rolled max OJ stat, you will need to include that information in the ticket. If we are unable to verify that the stat was achieved through the use of Recreation Runes, we will be unable to apply the placeholder to the item.

5. A 2x Stackable GM Max OJ stat can be applied to an item that has already had a GM Max OJ stat applied to it! So, with a 2x Stackable GM Max OJ Stat stat you can have up to two GM Max OJ stats on an item!

6. A 3x Stackable GM Max OJ Stat can be applied to an item that has already had a GM Max OJ stat applied to it! So, with a 3x Stackable GM Max OJ Stat Stat stat you can have up to three GM Max OJ stats on an item!  

Subject: GM Max OJ

Message:

Gear Name: (Type the EXACT name of the gear receiving the enchantment service)
Gear Level: (Type the minimum required level to equip the gear on your character)
Placeholders: (Type the names of the placeholders you are using)
The OJ Stat(s) that you'd like maxed: (Type the OJ stat that you want maxed out)
The OJ Stat(s) that you are exchanging: (Type the stat that is being exchanged)
Confirmation the items are in the first slots of your warehouse: (Yes/No)  

Q: "I rolled awesome STR, DEX and REC on my new Basileus Armor! Can I use a GM Max OJ Stat to add max HP to the armor as well?"
A: Only if you are willing to give up on either your STR, DEX and REC! A GM Max OJ stat can only be used to increase an existing stat or to exchange an existing stat!

Q: "I used a 2x Stackable GM Max OJ stat on my Secor to max HP! Can I use a Non-Stackable GM Max OJ Stat to get a second stat now?"
A: No. We can ONLY add a second GM Max OJ stat using a 2x Stackable GM Max OJ Stat. It doesn't matter what you used to get your first GM Max OJ stat, just what you try to use to get your second.

Q: "I submitted my ticket in a different format."
A: That's not a question. And please go back and respond to your ticket in the CORRECT format or we won't be able to do your ticket.  

Legal Lapis - This refers to a link that can be completed using the in-game system.
- GMs can NOT link any lapis to any gear unless it is possible using the in-game system.
- Check the Lapis Wiki Page for more information on the Lapis system.

GM Link - This refers to a linking service where the player must provide the lapis.

Prelink - This refers to a placeholder that not only provides a GM Linking service but also includes the lapis to be linked.

Stat7 Lapis - This refers to lapises that increase the six basic stats. They are as follows:

• Craft - STR
  
• Safe - REC
  
• Mystic - INT
  
• Wise - WIS
  
• Shrewd - DEX
  
• Fortune - LUC

Accessory Lapis - This refers to lapises that can ONLY be used in Accessories. Click this link for a list of lapises.
- In addition to the list provided, you may also link the following lapises into accessories:

• Lucky - All Stats
  
• Mental - MP
  
• Vigor - SP

 

Subject: GM Lapis Linking

Message:

Gear Name: (Type the EXACT name of the gear receiving the enchantment service)
Gear Level: (Type the minimum required level to equip the gear on your character)
Placeholders to be used: (List all the placeholders you wish to use on this item)
Desired Lapises: (Type which lapises you want linked to your gear)
Confirmation the items are in the first slots of your warehouse:(Yes/No)  

Subject: GM Lapis Extraction

Message:

Gear Name: (Type the EXACT name of the gear receiving the enchantment service)
Gear Level: (Type the minimum required level to equip the gear on your character)
Placeholders to be used: (List all the placeholders you wish to use on this item)
Desired Lapis(es): (Type which lapis(es) you want extracted from your gear)
Confirmation the items are in the first slots of your warehouse:(Yes/No)  

For the four "original" servers (Lailah, Teos, Etain, and Gaia), please click this link.

For the Phoenix server, please click this link.  

Subject: GM Character Revival

Message:

Character Name: (Type the EXACT name of character to be restored)
Character Level: (Type the level of the character to be restored)
Character Class: (Type the class of the character to be restored)  

Subject: GM Broken Item Recovery

Message:

Account Name: (Type the EXACT name of the account to receive the service)
Gear Name: (Type the EXACT name of the gear to be restored)
Date Broken: (Type the date your item was broken)
Character Name: (Type the EXACT name of the character who broke the item)
Item Information: (List any Lapises linked, enchantments, or OJs on the item)  

NOTE - There is currently no set timeframe for redemption of these items. Your tickets will be serviced in the order they are received but may exceed the usual 10 business day timeframe.  

DISCLAIMER - You MUST leave at least SIX empty slots in your warehouse to receive your extracted lapises. Additionally, your placeholders and gear MUST be in the first three/four slots of your warehouse in the following order:

Base Token
70 Gear
Modifier Token
Modifier Token

 

Base Token - This refers to the tokens used to exchange the ROTCO gear for the new sets. There are three tokens -

Letter "S" - Gauntlets

Letter "H" - Lower Armor

Letter "I" - Helmets.

Modifier Token - This refers to the tokens that allow transfers of lapises and enchantments from the ROTCO gear to the new sets. There are four of these tokens -

Troll of Tear B2 - Transfers TWO of the lapises from the ROTCO piece to the new piece.

Troll of Tear B3 - Transfers FOUR of the lapises from the ROTCO piece to the new piece.

Troll of Tear C - Transfers the current enchantment minus SIX levels from the ROTCO piece to the new piece.

Troll of Tear C2 - Transfers the current enchantment minus THREE levels from the ROTCO piece to the new piece.  

1) You may only exchange ROTCO gear or lvl 70 AP gear for the new gear.

2) You MUST have a base token to perform the service. You do NOT need a modifier token. However, without a modifier token, the new gear you receive will be CLEAN.

3) You MUST indicate the EXACT class you wish to receive gear for. The new sets are specific to each class; for example, fighters can NOT wear the defender armor.

4) You may use ONE Lapis modifier token and ONE Enchant modifier token per base token. For example, you may use a Troll of Tear B2 AND a Troll of Tear C. You may NOT use two or more Lapis Modifier Tokens with the same base token. You may NOT use two or more Enchant modifier tokens with the same base token.

5) You can only exchange ONE piece of gear per ticket.

6) You can only exchange gear for the same class. For example, Conflict/Basileus gear can only be exchanged for Champion or Sentinal gear.  

10 Power Lapisia
10 Defense Lapisia
20 Recreation Runes  

Subject: Trinity Transfer Token Redemption

Message:

Base Token: (Type the EXACT name of the base token placeholder)
ROCTO Gear Name: (Type the EXACT name of the ROTCO piece you are exchanging)
New Gear Name: (Type the EXACT name of the new piece you are requesting)
New Gear Class: (Type the EXACT name of desired class)

Modifier Token: (Type the EXACT name of the modifier token placeholders)
Lapises to be transferred: (Type the EXACT name of the lapises you are transferring)
ROTCO Enchant Level: (Type the EXACT level of the current enchantment on the ROTCO piece you are exchanging)
New Enchant Level: (Type the EXACT level of the modified enchantment on the new piece of Gear)

Verification that items are in first slots of warehouse: (Yes or No. Your items MUST be in the first slots of the warehouse in the following order - Base Token, 70 Gear, Modifier Tokens