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GMLeo

GameMaster: USA
GMLeo
Joined
17 Oct 2011
Posts
1719
Location
Santa Clara, CA United States
PostedAug 21, 2012 12:57 pm   Last edited by GMLeo on Nov 09, 2012 1:51 pm. Edited 20 times in total

GM Services Guide

One-stop resource for GM Enchants, Max OJs, GM Links, and other service information!
Most GM Services are now done through the use of our GM Service Doc. To put in a request for a GM Services Click Here!.

*Please Note that you will not be able to put in a Ticket for Specific GM Services after June 26th!*






You must follow all of these rules when submitting your service ticket. Failure to fill our your ticket with proper information will put you back at the end of the line. Please follow these rules for prompt service.
 
If you are already familiar with the basic rules below, use these links to get specific information on our services!

GM Item/Gear Redemption
GM Enchantments
GM OJs
GM Lapis Linking
GM Lapis Extraction
GM Character Revival
GM Broken Item Recovery
Trinity Transfer Token Redemption  

Hello folks! Have you ever been unsure about how to redeem your placeholder rewards or how to format your request for GM Services? Well now you have all the information you need!

This guide is intended to make it easier to submit your tickets for GM Services as well as streamline the process for GMs. This will lead to faster ticket times and less confusion for everyone involved!


First, let's go over some basic rules that apply to all GM Services:
 
1) GM Services may take up to ten (10) business days to be completed
- Your ticket will receive an automatic response to confirm that we have received your ticket. It will then be placed on "Stalled" status and will be answered in the order received.
- Do NOT reply to your ticket during this time. This will reopen your ticket and cause you to be placed at the end of the line.
- Do NOT create multiple tickets requesting the same service. Your items may be incorrectly serviced and this will lead to even longer wait times while we fix it.


2) GM Services may be requested for ONE item per ticket.
- You may request multiple services of the same type for the same item. For example, you can request 3 GM Enchantments on the same item in one ticket.
- You may NOT request multiple services of different types for an item. For example, you can NOT request a GM Enchantment, a GM OJ, and a GM Link in the same ticket.
- If the GM Service can be "split" between multiple items, you must submit a separate ticket specifically for the split services.


3) All placeholder items and all gear to be modified must be placed in the first slots of the warehouse.
- Your items should be organized HORIZONTALLY across the top line of the first page of your warehouse.
- Some placeholder items may need to be left in the Bank. If removed, they cannot be placed in the warehouse. If this occurs, please inform us which character has the item in its inventory.
 


Now that you know the basic rules, let's review our current placeholders and promotions!
 

Now, let's look at a sample ticket.

Please submit a ticket using the Contact Us Form and choose the "Game Support" option. You should see the following page -


 
1. Subcategory - Choose "Promotion Reward Redemption
2. Account Name - This will automatically be filled with the currently logged in account. Make sure it is the account with the necessary promotion items!
3. Game - Choose "Shaiya in English." There are other regions, but our servers are in the English region.
4. Server - Choose the server where your promotional items should be delivered or where your GM Service items are currently stored.
5. Character Name - Choose the character which should receive the service or where your service items are currently stored.
6. Promotion Link - Input a link to the forum thread describing the promotion.
7. Date, Time, and Timezone - These are automatically filled. You do NOT need to change them.
8. Subject & Message - These are filled out according to the specific service you are requesting  

Thank you for reading, and we look forward to providing for all of your GM Service needs!
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GMLeo

GameMaster: USA
GMLeo
Joined
17 Oct 2011
Posts
1719
Location
Santa Clara, CA United States
PostedAug 21, 2012 1:47 pm   Last edited by GMLeo on Aug 28, 2012 3:21 pm. Edited 4 times in total

GM Item/Gear Redemption

How to redeem your placeholders for items and/or gear
One of our most common promotions rewards participating players with their choice of a particular type of item or gear. Since there are usually a large number of options, we give out a placeholder item that the player can then redeem for their chosen reward!

There are a large number of placeholders and the list may change frequently, so please review the Current Placeholder Items if you are unsure what your placeholder can be redeemed for!


Now that you understand the basics, let's go over how to request it in your ticket! If you haven't already, follow the instructions on submitting a ticket in the original post. You should be ready to enter your Subject and Message on your ticket by now. Please copy and paste the following into your ticket and replace the italicized text with your information. Tickets without the relevant information may be delayed.

 
Subject: GM Item/Gear Redemption

Message:

Placeholder Item Name: (Type the EXACT name of the placeholder item)
Placeholder Item Location: (Should be either Bank or First Slot of Warehouse. If you removed a placeholder from the bank and cannot place it in your warehouse, tell us which character has the placeholder in it's inventory.)
Requested Item/Gear Name: (Type the EXACT name of the requested item)
Additional Information: (Optional; list any further information that is relevant to the particular promotion such as Lapis Links, Stat choices, etc.)  

GMLeo

GameMaster: USA
GMLeo
Joined
17 Oct 2011
Posts
1719
Location
Santa Clara, CA United States
PostedAug 21, 2012 1:53 pm   Last edited by GMLeo on Dec 26, 2012 7:15 pm. Edited 11 times in total

GM Enchantments

How to properly format your requests for GM Enchantments
So, you want to upgrade the enchantment level on your gear? Not a problem! Our GM Enchantment service can be used to increase the enchantments on your gear by various levels.

In order to explain how the system works, let's take the Number "2" placeholder. It's on the Placeholder List as follows:
 
Number "2" - GM Enchant +1 Max [10], Minimum [6]  

Well, to the untrained eye that's a bit confusing, isn't it? Let's break down each part.

 
The bolded part is the placeholder name. This helps you identify the item in game.

The GM Enchant +1 is the number of enchantment levels that the placeholder can increase when redeemed. Most placeholders provide a +1, but others may provide more!

The Max [10] and Minimum [6] are the enchantment limits of the placeholder.

The Maximum limit indicates how high the enchantment level on the gear can be after the enchant. In other words, if your item is already at enchantment level [10], you can't use a number "2" placeholder since its maximum limit is [10]. GM enchantments cannot exceed [17] if it is level 30 or below, or [20] if it is level 31 or above. This rule ONLY applies to GM Enchantments. In-game enchantments can go up to [20] regardless of level.

The Minimum limit indicates how high the enchantment level on the gear must already be when applying the GM enchant. In other words, if your item is only at enchantment level [5], you cannot use a number "2" placeholder since its minimum limit is [6]. If no minimum limit is specified, then the gear must be enchanted to at least [1] to apply the placeholder.


Other Enchantment Terminology

No Minimum - This is used on the number "22" and "25" placeholders. This simply means that the item does not need to be enchanted to [1] to redeem the service. You can use this placeholder to increase the enchant level from [0].

Auto [5] - This is used on the number "22" placeholder. It sets the enchantment level on the gear to [5] regardless of its current enchantment. It does NOT add +5. For example, if your gear was at [0],[1],[2],[3], or [4], this placeholder would change the enchantment to [5].

Split Enchantments - This is used on the letter "Y" placeholder. Normally you can use the "Y" to add +3 to a piece of gear; however, you can also "split" the bonus between up to three pieces of gear. Note that when using this placeholder a separate ticket must be made with ONLY this placeholder and the gears to be enchanted.  

Now that you understand the basics, let's go over how to request it in your ticket! If you haven't already, follow the instructions on submitting a ticket in the original post. You should be ready to enter your Subject and Message on your ticket by now. Please copy and paste the following into your ticket and replace the italicized text with your information. Tickets without the relevant information may be delayed.
 
Subject: GM Enchantments

Message:

Gear Name: (Type the EXACT name of the gear receiving the enchantment service)
Gear Level: (Type the minimum required level to equip the gear on your character)
Current Enchantment Level: (Type the current enchantment level of the gear)
Placeholders to be used: (List all the placeholders you wish to use on this item)
Desired Enchantment Level: (Type what the enchantment level should be once completed)
Confirmation the items are in the first slots of your warehouse:(Yes/No)  

GMLeo

GameMaster: USA
GMLeo
Joined
17 Oct 2011
Posts
1719
Location
Santa Clara, CA United States
PostedAug 21, 2012 1:55 pm   Last edited by GMLeo on Sep 24, 2013 2:03 pm. Edited 15 times in total

GM OJs

How to properly format your requests for GM OJs
So you want to get your stats on your gear to their highest potential! With the help of our GM OJ service, you can accomplish that quickly and easily!

Terminology
 
OJ Stat: The orange colored stats that can be found on various pieces of equipment within Shaiya! These bonus stats are randomly generated on items and can be changed through the use of a Recreation Rune or a GM OJ Stat.

Rolled Max OJ Stat: An OJ Stat that has achieved the highest possible value for a given piece of equipment. This is different than a GM Max OJ stat because it was rolled by the player and not gained through a service.

GM OJ Stat: A GM OJ Stat that was generated by a GM. These are gained through placeholder items that are available from the various promotions we run! The maximum values for these are listed in the tables below and may be different than the Rolled Max OJ stat available randomly in game.

Non-Stackable GM OJ Stat: A type of GM OJ stat that is applied by GMs. If an item already has one or more Rolled GM OJ Stats on it, you CAN apply this to it. If an item already has one or more other types of GM OJ Stats (either Non-Stackable or 2x Stackable), you CANNOT apply this to it. The current placeholder for this is the Perfume of Mimo.

2x Stackable GM OJ Stat:
A type of GM OJ stat that is applied by GMs. If an item already has one or more Rolled GM OJ Stats on it, you CAN apply this to it. If an item already has one other type of GM OJ Stats (either Non-Stackable or 2x Stackable), you CAN apply this to it. The current placeholder for this is the Purple/Second Letter A.

3x Stackable GM OJ Stat: A type of GM OJ stat that is applied by GMs. If an item already has one or more Rolled GM OJ Stats on it, you CAN apply this to it. If an item already has one or more other types of GM OJ Stats (either Non-Stackable, 2x Stackable or
3x Stackable GM OJ Stat), you CAN apply this to it. The current placeholder for this is the Mileage 5000  

GM OJ Stats Rules
 
1. GM OJ stats (both Non-Stackable and 2x Stackable) cannot be redeemed to add stats to an item! They can ONLY increase an existing stat or replace an existing stat!

2. A GM OJ stat placeholder (Non-Stackable,2x Stackable and 3x Stackable GM OJ Stat) can be redeemed to either increase an existing OJ stat to its maximum value or replace an existing OJ stat with another stat at its maximum value. These values depend on the level and type of the item that the GM OJ Stat is being applied to. Please see the following chart for details regarding what the GM stats are.

Equipment GM OJ Stats

Accessory GM OJ Stats


Note: Imperial Weapons can receive a GM OJ of +12 unless the request is for HP/SP/MP.

3. Weapons and Accessories cannot have HP, MP or SP added to them.

4. A Non-Stackable GM OJ stat cannot be applied to an item that already has a GM OJ stat applied to it! If you are attempting to apply it to an item that has a rolled OJ stat, you will need to include that information in the ticket. If we are unable to verify that the stat was achieved through the use of Recreation Runes, we will be unable to apply the placeholder to the item.

5. A 2x Stackable GM OJ stat can be applied to an item that has already had a GM OJ stat applied to it! So, with a 2x Stackable GM OJ Stat stat you can have up to two GM OJ stats on an item!

6. A 3x Stackable OJ Stat can be applied to an item that has already had a GM OJ stat applied to it! So, with a 3x Stackable OJ Stat Stat stat you can have up to three GM OJ stats on an item!  

Now that you understand the basics, let's go over how to request it in your ticket! If you haven't already, follow the instructions on submitting a ticket in the original post. You should be ready to enter your Subject and Message on your ticket by now. Please copy and paste the following into your ticket and replace the italicized text with your information. Tickets without the relevant information may be delayed.
 
Subject: GM OJ

Message:

Gear Name: (Type the EXACT name of the gear receiving the enchantment service)
Gear Level: (Type the minimum required level to equip the gear on your character)
Placeholders: (Type the names of the placeholders you are using)
The OJ Stat(s) that you'd like changed: (Type the OJ stat that you want changed out)
The OJ Stat(s) that you are exchanging: (Type the stat that is being exchanged)
Confirmation the items are in the first slots of your warehouse: (Yes/No)  

FAQ
 
Q: "I rolled awesome STR, DEX and REC on my new Basileus Armor! Can I use a GM OJ Stat to add HP to the armor as well?"
A: Only if you are willing to give up on either your STR, DEX and REC! A GM OJ stat can only be used to increase an existing stat or to exchange an existing stat!

Q: "I used a 2x Stackable GM OJ stat on my Secor to HP! Can I use a Non-Stackable GM OJ Stat to get a second stat now?"
A: No. We can ONLY add a second GM OJ stat using a 2x Stackable GM OJ Stat. It doesn't matter what you used to get your first GM OJ stat, just what you try to use to get your second.

Q: "I submitted my ticket in a different format."
A: That's not a question. And please go back and respond to your ticket in the CORRECT format or we won't be able to do your ticket.

Q: "I have a pet/costume that allows OJs. Can I request a GM OJ on them?"
A: Nope. We will not be providing this service on pets & costumes.  

GMLeo

GameMaster: USA
GMLeo
Joined
17 Oct 2011
Posts
1719
Location
Santa Clara, CA United States
PostedAug 21, 2012 1:55 pm   Last edited by GMLeo on Aug 29, 2012 1:38 pm. Edited 6 times in total

GM Lapis Linking

How to properly format your requests for GM Links
Have a powerful lapis that would fit perfectly into your gear? Let us link it for you!

Terminology
 
Legal Lapis - This refers to a link that can be completed using the in-game system.
- GMs can NOT link any lapis to any gear unless it is possible using the in-game system.
- Check the Lapis Wiki Page for more information on the Lapis system.


GM Link - This refers to a linking service where the player must provide the lapis.

Prelink - This refers to a placeholder that not only provides a GM Linking service but also includes the lapis to be linked.

Stat7 Lapis - This refers to lapises that increase the six basic stats. They are as follows:
  • Craft - STR
  • Safe - REC
  • Mystic - INT
  • Wise - WIS
  • Shrewd - DEX
  • Fortune - LUC

Accessory Lapis - This refers to lapises that can ONLY be used in Accessories. Click this link for a list of lapises.
- In addition to the list provided, you may also link the following lapises into accessories:
  • Lucky - All Stats
  • Mental - MP
  • Vigor - SP
 

Now that you have an idea of what the terminology means, you're ready to send your ticket! If you haven't already, follow the instructions on submitting a ticket in the original post. You should be ready to enter your Subject and Message on your ticket by now. Please copy and paste the following into your ticket and replace the italicized text with your information. Tickets without the relevant information may be delayed.
 
Subject: GM Lapis Linking

Message:

Gear Name: (Type the EXACT name of the gear receiving the enchantment service)
Gear Level: (Type the minimum required level to equip the gear on your character)
Placeholders to be used: (List all the placeholders you wish to use on this item)
Desired Lapises: (Type which lapises you want linked to your gear)
Confirmation the items are in the first slots of your warehouse:(Yes/No)  

GMLeo

GameMaster: USA
GMLeo
Joined
17 Oct 2011
Posts
1719
Location
Santa Clara, CA United States
PostedAug 21, 2012 1:56 pm   Last edited by GMLeo on Aug 23, 2012 1:33 pm. Edited 2 times in total

GM Lapis Extraction

How to properly format your requests for GM Extractions
Have a powerful lapis that needs removed from your gear? Just need to free up a slot in one of your weapons? Let us handle it for you!

If you haven't already, follow the instructions on submitting a ticket in the original post. You should be ready to enter your Subject and Message on your ticket by now. Please copy and paste the following into your ticket and replace the italicized text with your information. Tickets without the relevant information may be delayed.

 
Subject: GM Lapis Extraction

Message:

Gear Name: (Type the EXACT name of the gear receiving the enchantment service)
Gear Level: (Type the minimum required level to equip the gear on your character)
Placeholders to be used: (List all the placeholders you wish to use on this item)
Desired Lapis(es): (Type which lapis(es) you want extracted from your gear)
Confirmation the items are in the first slots of your warehouse:(Yes/No)  

GMLeo

GameMaster: USA
GMLeo
Joined
17 Oct 2011
Posts
1719
Location
Santa Clara, CA United States
PostedAug 21, 2012 2:22 pm   Last edited by GMLeo on Aug 23, 2012 1:25 pm. Edited 1 time in total

GM Character Revival

How to properly format your requests for Character Revival
Has your Ultimate Mode character fallen in battle? Did you forget to have a res rune in your inventory or a Conti activated on your character? Have no fear, our GM Character Revival service can get your UM back into the fight!

Our placeholder for this service is that "Character Restore Ticket." Please note that the service is different depending on which server you play on.
 
For the four "original" servers (Lailah, Teos, Etain, and Gaia), please click this link.

For the Phoenix server, please click this link.  

Now that you understand the basics, let's go over how to request it in your ticket! If you haven't already, follow the instructions on submitting a ticket in the original post. You should be ready to enter your Subject and Message on your ticket by now. Please copy and paste the following into your ticket and replace the italicized text with your information. Tickets without the relevant information may be delayed.
 
Subject: GM Character Revival

Message:

Character Name: (Type the EXACT name of character to be restored)
Character Level: (Type the level of the character to be restored)
Character Class: (Type the class of the character to be restored)  

GMLeo

GameMaster: USA
GMLeo
Joined
17 Oct 2011
Posts
1719
Location
Santa Clara, CA United States
PostedAug 21, 2012 2:22 pm

GM Broken Item Recovery

How to properly format your requests for Item Recoveries
Did you forget to use a Lucky Charm and break your gear while linking it? Perhaps you didn't use a Power or Defense Lapisia while enchanting and accidentally destroyed your item! Well no need to worry, because our GM Broken Item Recovery service is here to get your gear back in your hands!

The placeholder for this service is "Soul Essence." Click this link. for more information.
Please note that this service is ONLY offered on the original Shaiya servers (Lailah, Teos, Etain, and Gaia).

This service CAN be used on a different account than the one that holds the placeholder. If this is the case, simply provide the account name that will be receiving the service!


If you haven't already, follow the instructions on submitting a ticket in the original post. You should be ready to enter your Subject and Message on your ticket by now. Please copy and paste the following into your ticket and replace the italicized text with your information. Tickets without the relevant information may be delayed.
 
Subject: GM Broken Item Recovery

Message:

Account Name: (Type the EXACT name of the account to receive the service)
Gear Name: (Type the EXACT name of the gear to be restored)
Date Broken: (Type the date your item was broken)
Character Name: (Type the EXACT name of the character who broke the item)
Item Information: (List any Lapises linked, enchantments, or OJs on the item)  

GMLeo

GameMaster: USA
GMLeo
Joined
17 Oct 2011
Posts
1719
Location
Santa Clara, CA United States
PostedSep 18, 2012 6:58 pm

Trinity Transfer Token Redemption

How to redeem your trinity token placeholders
 
NOTE - There is currently no set timeframe for redemption of these items. Your tickets will be serviced in the order they are received but may exceed the usual 10 business day timeframe.  

 
DISCLAIMER - You MUST leave at least SIX empty slots in your warehouse to receive your extracted lapises. Additionally, your placeholders and gear MUST be in the first three/four slots of your warehouse in the following order:

Base Token
70 Gear
Modifier Token
Modifier Token

 

When episode 6 was first announced, we wanted to ensure players had an opportunity to maintain value on their gear once the new content was released. We developed the Trinity Transfer tokens to accomplish that goal!

Terminology
 
Base Token - This refers to the tokens used to exchange the ROTCO gear for the new sets. There are three tokens -

Letter "S" - Gauntlets

Letter "H" - Lower Armor

Letter "I" - Helmets.


Modifier Token - This refers to the tokens that allow transfers of lapises and enchantments from the ROTCO gear to the new sets. There are four of these tokens -

Troll of Tear B2 - Transfers TWO of the lapises from the ROTCO piece to the new piece.

Troll of Tear B3 - Transfers FOUR of the lapises from the ROTCO piece to the new piece.

Troll of Tear C
- Transfers the current enchantment minus SIX levels from the ROTCO piece to the new piece.

Troll of Tear C2 - Transfers the current enchantment minus THREE levels from the ROTCO piece to the new piece.
 

Rules
 
1) You may only exchange ROTCO gear or lvl 70 AP gear for the new gear.

2) You MUST have a base token to perform the service. You do NOT need a modifier token. However, without a modifier token, the new gear you receive will be CLEAN.

3) You MUST indicate the EXACT class you wish to receive gear for. The new sets are specific to each class; for example, fighters can NOT wear the defender armor.

4) You may use ONE Lapis modifier token and ONE Enchant modifier token per base token. For example, you may use a Troll of Tear B2 AND a Troll of Tear C. You may NOT use two or more Lapis Modifier Tokens with the same base token. You may NOT use two or more Enchant modifier tokens with the same base token.

5) You can only exchange ONE piece of gear per ticket.

6) You can only exchange gear for the same class. For example, Conflict/Basileus gear can only be exchanged for Champion or Sentinal gear.  


Bonus Items

For every base token that you redeem, you will receive the following bonus items:
 
10 Power Lapisia
10 Defense Lapisia
20 Recreation Runes
 

Additionally, the lapises that are linked in your exchanged gear will be placed in your warehouse. As mentioned above, you MUST leave at least SIX slots in your warehouse free for the lapises to be received properly.

Set Names



Now that you understand the basics, let's go over how to request it in your ticket! If you haven't already, follow the instructions on submitting a ticket in the original post. You should be ready to enter your Subject and Message on your ticket by now. Please copy and paste the following into your ticket and replace the italicized text with your information. Tickets without the relevant information may be delayed.
 
Subject: Trinity Transfer Token Redemption

Message:

Base Token: (Type the EXACT name of the base token placeholder)
ROCTO Gear Name: (Type the EXACT name of the ROTCO piece you are exchanging)
New Gear Name: (Type the EXACT name of the new piece you are requesting)
New Gear Class: (Type the EXACT name of desired class)

Modifier Token: (Type the EXACT name of the modifier token placeholders)
Lapises to be transferred: (Type the EXACT name of the lapises you are transferring)
ROTCO Enchant Level: (Type the EXACT level of the current enchantment on the ROTCO piece you are exchanging)
New Enchant Level: (Type the EXACT level of the modified enchantment on the new piece of Gear)

Verification that items are in first slots of warehouse: (Yes or No. Your items MUST be in the first slots of the warehouse in the following order - Base Token, 70 Gear, Modifier Tokens  
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