Author Message

xdd6747

Rank 0
Joined
12 Aug 2012
Posts
1
Location
shandong China
PostedAug 17, 2012 4:31 am

account problem

NOTE: Your account is currently not allowed to purchase Aeria Points, please contact us if you have
i don't know why my account are limited to buy AP, i wonder if u could help me, and ur reply will be highly appreciately,thks
Advertisement

amylee6991

Rank 1
amylee6991
Joined
22 Jan 2012
Posts
226
Location
University Place Thailand
PostedAug 17, 2012 5:58 am
you should send a ticket instead of posting in the forums Smile

<a></a>

ErinYee

Rank 2
ErinYee
Joined
23 Oct 2010
Posts
700
Location
United Kingdom
PostedAug 17, 2012 12:50 pm
amylee is right, you should send a ticket to the billing department.

I'm not sure whether or not you already know how to send a ticket, but just in case:
1) Scroll down this webpage and click on Contact Us
2) In the next screen, choose either Billing (mid screen) or Billing Inquiries (left side)

If you have done this correctly, you should be at this screen right now:
http://www.aeriagames.com/contact/billing

Fill in your information, state your problem and send it in.
To check for replies from the staff, go to either your own e-mail inbox (the one tied with your AeriaGames account) or go to My Tickets (after pressing Contact Us you will see that option on the left side).
Display posts from previous:   Sort by: