Although I am satisfied with the current amount of service I am getting from AGE, I had to give it a 4 for its lack of communication with the players. When people ask questions in the forums, the GM's dont respond unless you send them a ticket. I think the GM's should have a set time where they answer questions.

akami blows... all im saying...

I have given Aeria a 4 this month. Highest rating I've ever given to Aeria, this is due to the overwhelming job the Wolfteam GM's/PM's have been doing since the last Feedback Thread. I would like to personally thank all Wolfteam Staff!

I gave Aeria a 4 this month. I play Eden Eternal.

Overall I was satisfied with the service. There have been more events as well as the introduction of new content, AND promise of better change (in regards to the FNO sneak peeks; while its said that the content from FNO isn't guaranteed, I can safely say in my opinion most of it won't be harmful to this community either). There have been events as well as promising features (like altar). Tiered spender however needs a bit of work.

The reason I didn't give this a perfect score is due to recent activities in PvP arenas, where players get dc-ed at unexpected times. To me this has never happened before, and this is more than likely a hiccup in the game server somewhere. Information about this has only been given once and we still have yet to see what actions will be taken to fix it.

I gave another 4. Good service all round, though the announcement about the server issues could have been more timely.

Specifically talking about Eden Eternal, the promos have been a bit better than they have been, and while I personally am a bit "meh" about the new content, it's there and it works. Communication about some issues could be better, but then if the only current response is "we're working on it" then there's not really a lot of point xD

And on a side note, with regards to the LO forums - I'm GLAD they've removed the forum games. They served no purpose except to be spammy, imo, and meant I kept checking for updates to see the only change was yet another boring forum game being bumped endlessly.

I gave a 1

Why well the ijji merge is taking for EVER
In Gunz closed beta it looks like we are still using "Game Guard"
Banning those unfairly for having [ ] - in their names
Our GS were publicly picked on ijji forums by trolls and each GS pretty much nominated each other.
And we were straight lied to about clan marks on ijji forums by an admin and by contact us here for help tickets regarding clan marks.

This month I rate the overall service, a 5 Star.

The biggest contribution to this rating I give , is the increased support of policy enforcement in in the area of harassment which have made many games, and their respective portals, more enjoyed and appealing to everyone, and more welcoming to new players as well as current players that previously did not enjoy the portals for issues related unto. Although this will always be an issue in a community, it is encouraging to those whom do right to keep doing right, when those doing wrong are being taken care of. I hope Aeria continues forward in their strive to maintaining an enjoyable and friendly environment for everyone, and I look forward to assisting and doing my part as a fellow player and community supporter in helping to maintain that environment. Great Job, All Teams.


Other factors that have influenced my rating, include several notes:

• LC Specific - the production rate of support ticket resolutions has increased considerably, and the team has been doing a standup job in responding to them in timely manners. This is noticed by we sages that intercept tickets that "get lost", as the amount of requests we receive has continued to decline. And also, from the piles of sweat towels mounding around the cubicles, and the sound of whips in the background....cough cough kidding lol Special Thanks to PM Erraticrat and GM.Ebilfish for their resolute stance on product testing and for resolving a record number of bugfixes and adjustments in the course of 1 year, an amount that is greater than the total number combined in the past 3 years of previous progress.
  
  
• A very special shoutout and thanks to Aeria's Localization Team. You did amazing work in Last Chaos during a previous content expansion and cleaned up "much bad engrish", lol ha ha. Thank you for your support!
  
  
• Shaiya Specific - many issues have been plaging the shaiya community for an excessively abnormal amount of time. Aeria responded to these issues with an accurate and decisive strategy with means to provide improvement, after working with the new developer owners Nexxon, and delivered much welcomed news to the players. We all look forward to how this turns out, and thank Team Aeria for their hard effort in this matter.
  
  
• Aeria Ignite -- karma to the Ignite team for providing an awesome platform, and for continued exploration to enhancement and expansion of this application. I enjoy having this application for all of my aeria games (and there are many) and being able to launch them from a single location, while having my messages and contacts available as well. I greatly look forward to expansions and enhancements, and I know team will do an awesome job because no one wants to run over by a moose.... ha ha.
  
  
• AeriaNOW -- for launching a partnership on Crystal Saga, and Star Supremacy, both of these have been great fun. Especially crystal saga, the daily tournament battles are really fun.
  
  
• Volunteer Teams -- I want to acknowledge special thanks to the GS Teams of Eden Eternal, Grand Fantasia, A.V.A, and Lime Odyssey for their support in their communities. As a player of many games at Aeria, I occasionally visit the boards and shout-boxes of those games to chat and help out and learn things about the game, and the atmosphere has always been very pleasant, encouraging, and respectful. It pleases me to see the Sage teams putting forth such hard supportive effort in assisting their fellow players and it has shown in the quality of the environment they strive to maintain, as well as the those playing in it. Keep it up guys/gals <3
  

Also, last, but certainly not least. I want to give a big thanks to our Forum Sages. These guys go un-noticed by many, and under-appreciated by many more. Although our Moderator numbers have declined, the ones that remain active and ever vigilant deserve viable recognition for their hardwork and dedication in the support of their community and their fellow supporting teams. I think I can speak on behalf of all the GS Teams and fellow players that we thank you very much for all that you do in helping to keep our forums from turning into a mosh-pit.



Sincerely,

Andy

Press 5 for Wolfteam!
Daily Events And PlayTime events were 75% of my decesion.
but ofc the GSs and the GMs.. really active and helpful + friendly ..

all i can say is Keep it up.

Voted 1.

Lack of care for the games by the higher up's

DWO has no advertisement
Main page NEVER updated

the whole server issues last week

less $$ more Care plz and ty.

I voted a 3.

You guys actually have decent service for games that are running and for account issues.

The problem is with upcoming games and ones in Closed Beta. There is very little (mostly non-existant) communication with players on what is being worked on, why it's taking so long, or if the Product Managers are even alive.

An easy example would be Realm of the Titans, in and out of beta for what feels like 2-3 years, the game has already launched in multiple regions (ie. Russia, Indonesia) and it is still not at the open beta stage. Not only that, the game is offline entirely.

Its forum section gets a message from a Product Manager once every 6 months, and the game state actually REGRESSED from one closed beta to the next while getting the game to go up.

While poor communication with the developers in China may have been a valid excuse a year ago, the successful launches of RotT in other regions indicates that something else is the problem.

Even if a game is not released yet, maintaining communications with the community should still be a priority.