Can you provide a little bit more information about the crashing you are experiencing?
When does it crash? Is it at the same point each time or is it random?
Does just Eden freeze or is it your entire computer that freezes?
Are there any error messages when you crash or does the game just disappear?
Please provide a copy of your dxdiag and a tracert as well so we can rule out issues with drivers, system requirements and connection.
Posting a dxdiag
- Click Start and then Run or use the Search bar in the start menu on Vista/7
- Type "dxdiag" and select OK,
- When the DirectX Diagnostic tool opens select "Save All Information" at the bottom of the screen and save the file. Remember where you saved it!
- Open the file, copy all the info and paste into a post.
You can post a tracert here by following the directions in this thread