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Haxunit

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10 Jul 2011
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Netherlands
PostedApr 27, 2012 8:42 am
Elizi wrote:
Hey I heard this can happen if you create multiple characters in a row. is it true?  


STill cant login and i didintd o that
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Relaera

Rank 4
Relaera
Joined
14 Mar 2008
Posts
2199
Location
Wilmington United States
PostedApr 27, 2012 5:39 pm
Everyone that is now having issues, please follow the instructions in this post and let me know your results.

Also, if you can post a tracert to the login server, that would be greatly helpful.

maxavier wrote:
Now, i've read the whole thread, not a single GM reply yet. Only GS. Is this the service you want to give to your customers?  
Game Masters, by their job description, are members of Customer Service teams. That said, training in regards to debugging technical issues is not often their specialty. This is why I've been the primary support provider for this specific issue.

maxavier

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21 Sep 2011
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Singapore Singapore
PostedApr 27, 2012 6:32 pm




I hope this helps, i really want to play.

Edit: after looking at this, i could access channel 2 and 5 only. I cant access anything that is offline.

maxavier

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21 Sep 2011
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Singapore Singapore
PostedApr 27, 2012 6:57 pm
And now i got this after a few minutes of playing before going trial QQ





If this cant be solved, i really dont know what to say because it sucks to be the only few affected by this when we have played for many months.

P.S Sorry for Double Posting

Elizi

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28 Oct 2010
Posts
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Finland
PostedApr 28, 2012 6:30 am   Last edited by Elizi on Apr 28, 2012 6:54 am. Edited 3 times in total




Someone told me that creating multiple characters could cause samekind of issue that I have, and I had just created new characters. I didn't know it isn't allowed. I can't see any other reason for this, as all the other games and their servers work perfectly.

Could someone please comfirm this?

Haxunit

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Joined
10 Jul 2011
Posts
26
Location
Netherlands
PostedApr 28, 2012 6:39 am
Elizi wrote:

Someone told me that creating multiple characters could cause samekind of issue that I have, and I had just created new characters. I didn't know it isn't allowed.  


I havnt created new characters and i still got this problem, started ~24 hours ago..

Still no reaction or anyone else thats active with the problem..

gate1

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Joined
13 Jun 2008
Posts
46
Location
Malaysia
PostedApr 28, 2012 10:51 am
Got kicked out from server.
Try to login again, but can only connect to login server, stuck at "loading character list".
Only manage to login again after restarting my modem, but kicked out of server every 5 mins or so.
Have to restart modem to be able to login again for another 5 mins.
What game is this?

Haxunit

Rank 0
Joined
10 Jul 2011
Posts
26
Location
Netherlands
PostedApr 28, 2012 10:56 am
gate1 wrote:
Got kicked out from server.
Try to login again, but can only connect to login server, stuck at "loading character list".
Only manage to login again after restarting my modem, but kicked out of server every 5 mins or so.
Have to restart modem to be able to login again for another 5 mins.
What game is this?  


Any GMS got news on this..havnt been able to play for 30+ hours..

Haxunit

Rank 0
Joined
10 Jul 2011
Posts
26
Location
Netherlands
PostedApr 28, 2012 12:38 pm


And yes atm i can login diamond ch2/ch3..but i want to play on sapphire and it should normally work

Sorry for double post

Relaera

Rank 4
Relaera
Joined
14 Mar 2008
Posts
2199
Location
Wilmington United States
PostedApr 28, 2012 12:49 pm
This issue is brought on by a disconnect.

Something is wrong with how the server handles disconnects, and at the moment, the only solution is waiting until the servers are gracefully shut down and turned back on, such as during a maintenance.

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