I have a suggestion, since aeria games apparently does not like to IP ban people.
Can't you guys run IP check and at least ban all people using that account for a certain ammount of time?
A lot of these scammers and cheaters in this game I notice, usually do this on alts or bots they have created. And once you ban their alt or bot or whatever, all they do is make another alt or bot and do it again. This circle of crap is not really doing much to help the community if all you're doing is banning alts.
They can careless about getting their alts ban because they will just continue to do the same thing over and over and keep creating alts to keep doing it over and over. You guys are going to continue losing more and more people if little things like this that can easily be taken care of is not taken care of.