Gave a 1 originally but I'll mark it up to 2 to be gracious.
Reasons why it's a low rating:
Problems that exist with DoMO.
(Three posts from the Aeria and Loyalty thread.)
Though in speaking with that, I thank you Superman0X for at least trying to address and respond to the issues we have with the game. Now it's time to do something about them and not let our complaints (reasonable or not) to be seen as fallen on deaf ears. Not expecting dramatic instantaneous change but a more gradual change.
DoMO needs moar GMs. Enough said.
It's one thing to miss one ticket out of tons of tickets, but multiple tickets is poor service. Let alone not being handled within the time frame which Aeria has set.
On the positive note: A positive thread in the DoMO boards, who knew?
A good sign things are starting to pick up for the game in a way.
Now with EE with the Burning Metal issue, the threads were not responded to in a reasonable time for customers to be satisfied with it. I sent a ticket on it (#7447445) and resolved in a quick time which I appreciate and thank you for. And we do now have finally Aeria staff responding in the thread for BM, and addressing any other concerning issues including server merge. Give my thanks to the EE team for responding to the thread and attempting to resolve player's responses.
I can only hope the situation can get better as we have a fair bit of the playerbase unhappy with the nerf and Aeria approving of the nerf that we can find some kind of middle ground which both players and Aeria can be satisfied with. Would rather not see this game get ridden into the ground not even making a year.