As Superman has stated that he does read every response to this thread, I would like to put forward a suggestion that might put players at ease a little and appease some of the aggitation with what looks like little to no progress or changes, such as Swoopula and multiple others have mentioned throughout the thread.
A monthly progress report of Aeria's changes, aims and improvements as a global announcement for the first week of every calendar month. For example:
* Above quote is purely an example, anyone who takes anything in the quote box seriously is a nublet
Customer dissatisfaction with X
We are working on improving X by changing several factors, as well as doing Y and Z to help boost X's performance
AP Reward Scheme
We are still in the planning process for the AP reward scheme, but things are progressing well! We may be rolling out changes within X weeks
Even just a vague report on what's being done to improve things, or why certain changes aren't happening (like the website being broken, the forum GS's not having a CM, etc) would be greatly appreciated by a lot of people, I feel.